APPENDICES-Table of Contents

APPENDIX A

Novell Offices: Eastern

     Atlanta

     East Area Office

     1000 Abernathy Road
     North Park Town Center
     Building 400, Suite 190
     Atlanta, GA 30328
     Phone: 404-901-6700
     Fax: 404-698-9285

     Boston

     Wellesley Office Park
     60 William Street
     Wellesley, MA 02181
     Phone: 617-431-8300
     Fax: 617-431-8388

     Charlotte

     5250 77 Center Drive
     Suite 350
     Charlotte, NC 28217
     Phone: 704-527-0045
     Fax: 704-525-9809

     Chicago

     311 S. Wacker Drive
     Suite 3200
     Chicago, IL 60606
     Phone: 312-786-0881
     Fax: 312-786-0940

     Central Area Office

     2850 West Golf Road
     Suite 100
     Rolling Meadows, IL 60008
     Phone: 708-228-7676
     Fax Number: 708-956-3480

     Cincinnati

     4555 Lake Forest Drive
     Suite 650 Westlake Center
     Cincinnati, OH 45242
     Phone: 513-563-3066
     Fax: 513-563-3011

     Columbus

     65 East State Street
     Suite 1000
     Columbus, OH 43215
     Phone: 614-460-3519
     Fax: 614-464-1466

     Detroit

     One Northwestern Plaza
     28411 Northwestern Hwy.
     Suite 800
     Southfield, MI 48034
     Phone: 810-353-8010
     Fax: 810-353-8011

     Hartford

     200 Glastonbury Blvd.
     Suite 300
     Glastonbury, CT 06033
     Phone: 203-652-4700
     Fax: 203-652-4747

     Memphis

     5865 Ridgeway Center Parkway
     Suite 300
     Memphis, TN 38120
     Phone: 901-767-8955
     Fax: 901-767-2851

     Miami

     4000 Hollywood Blvd.
     Suite 710 N
     Hollywood, FL 33021
     Phone: 305-989-4220
     Fax: 305-989-4204

     Minneapolis

     9800 Bren Road East
     Suite 290
     Minnetonka, MN 55343
     Phone: 612-938-0255
     Fax: 612-938-0552

     Natick

     594 Worcester Rd.
     Natick, MA 01760
     Phone: 508-651-0911
     Fax: 508-651-1106

     New York

     Demo and Sales Office / Northeast Area Office

     American Towers Building
     1177 Avenue of the Americas
     35th Floor
     New York, NY 10036
     Phone: 212-891-7373

     Paramus

     15 East Midland Ave.
     Second Floor
     Paramus, NJ 07652
     Phone: 201-986-3800
     Fax: 201-986-3883

     Philadelphia

     1235 Westlakes Drive
     Suite 200
     Berwyn, PA 19312
     Phone: 610-640-8020
     Fax: 610-640-8065

     Rochester

     30 North Union Street
     Suite 203
     Rochester, NY 14607
     Phone: 716-262-7900
     Fax: 716-262-7907

     St. Louis

     600 Emerson Road
     Suite 203
     St. Louis, MO 63141
     Phone: 314-997-3777
     Fax: 314-997-7477

     Summit

     190 River Road
     Summit, NJ 07901
     Phone: 908-522-6000
     Fax: 908-522-6473

     Tampa

     7650 West Courtney Campbell Causeway
     Suite 400
     Tampa, FL 33607
     Phone: 813-281-2400
     Fax: 813-281-0972

     Washington, D.C.

     Government Systems Group

     2323 Horse Pen Road
     Suite 600
     Herndon, VA 22071
     Phone: 703-713-3500
     Fax: 703-713-3555

Novell Offices: Western

     Boulder

     1655 Walnut Street
     Suite 200
     Boulder, CO 80302
     Phone: 303-444-6675
     Fax: 303-444-3494

     Cupertino

     1601 Saratoga-Sunnyvale Road
     Suite 100
     Cupertino, CA 95014
     Phone: 408-973-8081
     Fax: 408-973-0989

     Dallas

     Infomart

     1950 Stemmons Freeway
     Suite 3061
     Dallas, TX 75207
     Phone: 214-746-5151
     Fax: 214-746-5199

     Regional Sales Office

     5080 Spectrum Drive
     Suite 1200 West
     Dallas, TX 75248
     Phone number: 214-448-3600
     Fax number: 214-448-3630

     Denver

     5299 DTC Blvd.
     Suite 1350
     Englewood, CO 80111
     Phone: 303-220-4300
     Fax: 303-220-4333

     Fortune

     North American Sales Office

     2180 Fortune Drive
     San Jose, CA 95131
     Phone: 408-434-2300
     Fax Number: 408-577-5930

     Houston

     The Innova Building
     20 Greenway Plaza
     Suite 908
     Houston, TX 77046
     Phone: 713-877-5400
     Fax: 713-877-5430

     Los Angeles

     Regional Office

     11300 West Olympic Blvd.
     9th Floor
     Los Angeles, CA 90064-1637
     Phone: 310-996-5900
     Fax: 310-996-5901

     Monterey - DSG

     70 Garden Court
     Monterey, CA 93940
     Phone: 408-649-3896
     Fax: 408-649-0750

     Orange County Regional Office

     18101 Von Karman Ave.
     Suite 500
     Irvine, CA 92715
     Phone: 714-474-2800

     Phoenix

     2800 North Central
     Suite 225
     Phoenix, AZ 85004
     Phone: 602-263-5546
     Fax: 602-263-7994

     Portland

     Lincoln Two
     10220 S.W. Greenburg Road
     Suite 100
     Portland, OR 97223
     Phone: 503-293-8346
     Fax: 503-293-8342

     Quattro Pro / Novell Applications Group

     100 Borland Way
     Scotts Valley, CA 95066
     Phone: 408-431-1000

     Rocky Mountain Regional Sales Office

     111 E. Broadway
     Suite 1400
     Salt Lake City, UT 84111
     Phone: 801-321-7300
     Fax Number: 801-321-7399

     Sacramento

     980 9th Street
     16th Floor
     Sacramento, CA 95814
     Phone: 916-448-8000
     Fax: 916-446-7104

     Salt Lake City (Serius, Inc.)

     700 E. 4001 S.
     Suite 380
     Salt Lake City, UT 84107
     Phone: 801-261-7900
     Fax: 801-261-7910

     San Jose / Berryessa

     1610 Berryessa Road
     San Jose, CA 95133
     Phone: 408-729-6700
     Fax: 408-259-0778

     San Diego

     4370 La Jolla Village Drive
     Suite 500
     San Diego, CA 92122
     Phone: 619-546-4870
     Fax: 619-587-2746

     Sandy

     280 West 10200 South
     Sandy, UT 84070
     Phone: 801-568-8800
     Fax: 801-568-8888

     San Francisco

     4 Embarcadero Center
     Suite 540
     San Francisco, CA 94111
     Phone: 415-616-7400
     Fax: 415-616-7428

     Santa Clara

     Desktop Systems Group

     Regency Plaza
     2350 Mission College Blvd
     Suite 400
     Santa Clara, CA 95054
     Phone: 408-434-2300
     Fax: 408-970-1487

     Seattle

     Northwest Regional Office

     The Plaza at Yarrow Bay
     10210 N.E. Points Drive
     Suite 222
     Kirkland, WA 98033
     Phone: 206-822-2082

     Sunnyvale

     Northern California Regional Office / Western Area Office

     890 Ross Drive
     Sunnyvale, CA 94089
     Phone: 408-747-4000
     Fax: 408-747-4017

     Utah Novell / Wordperfect Applications Group

     Corporate Offices
     1555 N. Technology Way
     Orem, Utah 84057
     Phone: 801-225-5000

     Walnut Creek

     1340 Treat Blvd.
     Suite 300
     Walnut Creek, CA 94596-7580
     Phone: 510-947-0998
     Fax: 510-947-1238

Novell Offices: Canada

     Calgary

     Suite 2100, Bankers Hall
     855 2nd Street SW
     Calgary, AB T2P 4J9
     Canada
     Phone: 403-237-4815
     Fax: 403-237-4816

     Montreal

     800 Rene Levesque West
     Suite 2450
     Montreal, PQ H3B 4V7
     Canada
     Phone: 514-874-8000
     Fax: 514-393-3965

     Ottawa

     440 Laurier Avenue West
     Ottawa, ON KIR 7X6
     Canada
     Phone: 613-782-2288
     Fax: 613-782-2472

     Toronto

     3100 Steeles Avenue East
     Suite 500
     Markham, ON L3R 8T3
     Canada
     Phone: 905-940-2670
     Fax: 905-940-2688

     Toronto Development Center

     100 Mural Street
     Suite 102
     Richmond Hill, ON L4B 1J3
     Canada
     Phone: 905-886-5700
     Fax: 905-886-5640

     Vancouver

     Suite 415
     375 Water Street
     Vancouver, BC V6B 5C6
     Canada
     Phone: 604-684-0344
     Fax: 604-684-4698

Novell Offices: Latin / Middle America

     Brazil

     Alameda Ribeirao Preto130-12 andar
     01331-000 Sao Paulo, SP
     Brazil
     Phone: 011-55-11-254-4866
     Fax: 011-55-11-285-4847

     Novell / WordPerfect Applications Group

     R. Dr. Luiz Migliano, 1110
     Conj. 601/602
     05711 Sao Paulo SP
     Brazil
     Phone: (56 11) 844 4938
     Fax: (55 11) 844 4257

     Chile

     Novell / WordPerfect Applications Group

     Avda Pedro de Valdivia 176
     Providencia
     Santiago
     Chile
     Phone: (56 2) 233 6898
     Fax: (56 2) 233 2611

     Latin America Northern Area

     2180 Fortune Drive
     San Jose, CA 95131
     Phone: 408-434-2300
     Fax: 408-321-1480

     Latin America Southern Area

     122 East 1700 South
     Provo, UT 84606
     Phone: 801-429-7950
     Fax: 801-429-3944

     Mexico

     Novell de Mexico

     S.A. de C.V.
     Periferico Sur 4124 Piso 8
     Torre Zafiro II
     Pedregal De San Angel
     C.P. 14120 Mexico, D.F.
     Phone: 011-525-728-35-00
     Fax: 011-525-728-35-99

     Novell / WordPerfect Applications Group

     Rio de la Plata #32
     Cal. Cuauhtamoc
     Mexico D.F. 06500
     Mexico
     Phone: (52 5) 286 56 80
     Fax: (52 5) 286 56 30

Novell Offices: Asia Pacific

     Australia

     Head Office (North Sydney)

     Level 18
     201 Miller Street
     North Sydney NSW 2060
     Australia
     Phone: 011-612-925-3000
     Fax: 011-612-922-1205

     Novell / WordPerfect Applications Group

     Building 2
     25 Sirius Road
     Lane Cove NSW 2066
     Phone: (61 2) 418-5222
     Fax: (61 2) 418 7505

     Canberra

     Level 4
     #10 Moore Street
     Canberra City, ACT 2601, Australia
     Phone: 011-616-257-5444
     Fax: 011-616-257-5458

     Melbourne

     333 Collins Street 24th Floor
     Melbourne VIC 3000
     Australia
     Phone: 011-613-613-1201
     Fax: 011-613-613-1225

     Hong Kong

     Room 4601-5 46th floor
     China Resources Bldg
     26 Harbour Rd
     Wanchai
     Hong Kong
     Phone: 011-852-8272223
     Fax: 011-852-8276555

     India

     Krislon House
     2nd Floor
     Saki Vihar Road
     Saki Naka
     Bombay 400 072.
     Phone: 011-91-22-836-2098
     Fax: 011-91-22-832-3623

     Japan

     Novell / WordPerfect Applications Group

     Kawakami Building 4F
     3-6-11 Ebieu Nishi
     Shibuy-ku, Tokyo 150
     Japan

     Japan Support Center

     Tohei Mishuku Building
     1-13-1, Mishuku Setaqaya-Ku
     Tokyo 154
     Japan
     Phone: 011-813-5481-1551
     Fax: 011-813-5481-4100

     Novell / WordPerfect Support

     Ena Deikanyama
     2-17-12 Ebisu Nishi
     Shibuya-ku, Tokyo 150
     Japan
     Phone: (81 3) 3780 0451

     Korea

     Desktop Systems Group

     11th Floor Daechi-Dong
     Kangnam-Ku
     Seoul, Korea 135-280

     USL

     10 Flo Samdo Building
     1-170 Soonhwa Dong
     Choong Ku Seoul
     Repoublic of Korea
     Phone: 011-82-2-751-4023
     Fax: 011-82-5-751-4161

     Singapore

     300 Beach Road
     #28-00 The Concourse
     Singapore 0719
     Phone: 011-65-298-2866
     Fax: 011-65-296-1266

     Novell / WordPerfect Applications Group

     75 Science Park Drive
     #02-04 Cintech II
     Singapore Science Park
     Singapore 0511
     Phone: 011-55-773-2622
     Fax: 011-55-773-1622

     Taiwan

     Room E-F, 5th Floor
     5F, no. 168 Tun Hwa North Road
     Taipei, Taiwan, R.O.C.
     Phone: 011-886-2-718-9733
     Fax: 011-886-2-514-9806

Novell Offices: Europe

     Austria

     Novell / WordPerfect Applications Group

     Theresianumgasse 7
     A-1040 Vienna
     Austria
     Phone: (43 1) 504 5200
     Fax: (43 1) 504 5211

     Belgium

     Novell / WordPerfect Development

     Montigny
     8 Mallinotplain
     2600 Antwerpan-Berchem
     Belgium
     Phone: (32 3) 230 5102
     Fax: (32 3) 239-2013

     Novell / WordPerfect Applications Group

     Manhattan Office Tower
     Bolworkiaan 21 b 9
     Avenue du Boulevard
     21 bts 9
     1210 Brussels
     Belgium
     Phone: (32 2) 217 48 54
     Fax: (32 2) 218 8853

     Benelux

     Excelsiorlaan 13
     Keiberg
     1930 Zaventem
     Belgium
     Phone: 011-32-2-716-99-11
     Fax: 011-32-2-716-99-66

     Denmark

     Novell / WordPerfect Applications Group

     Halzingersgade 52
     3400 Hillere
     Denmark
     Phone: (45) 42 25 11 99
     Fax: (45) 42 25 00 58

     Finland

     Novell / WordPerfect Applications Groups

     Sinimdentis 10 C
     02830 Espoo
     Finland
     Phone: (356 0) 502 961
     Fax: (358 0) 502 95800

     France

     Tour Fiat
     1, Place de la Coupole
     2084 La defense cedex 16
     France
     Phone: 011-33-1-4796-6000
     Fax : 011-33-1-4778-9472

     Novell / WordPerfect Applications Group

     Les Fjords, Immeubles le Nobel
     18, Avenue de la Norvege
     Z.A. de Courtabosuf
     B.P. 353
     91959 Las ULIS ceder
     France
     Phone: (33 1) 69 39 10 10
     Fax: (33 1) 69 29 01 10

     Lyon

     Tour Suisse
     1 BD Vivier Merle BP 106
     69433 Lyon Cedex 03
     France
     Phone: 011-33-7211-4021
     Fax: 011-33-7233-8281

     Germany

     Berlin

     Kaiserdamm 30
     1000 Berlin 19
     Germany
     Phone: 011-49-303-069220
     Fax: 011-49-303-0692222

     Dsseldorf

     Monschauer Str. 12
     40549 Dsseldorf
     Germany
     Phone: 011-49-211-5631-0
     Fax: 011-49-211-5631-250

     European Support Center

     Monschauer Str. 12
     40549 Dsseldorf
     Germany
     Phone: 011-49-211-5632-0
     Fax: 011-49-211-5632-772

     Novell / WordPerfect Applications Group

     Frankfurter Strabe 21-25
     65760 Eschborn
     Germany
     Phone: (49 5196) 9 04 01
     Fax: (49 5196) 9 04 250

     Munich

     Am Westpark 1-3
     81373 Munich
     Germany
     Phone: 011-49-89-7431320
     Fax: 011-49-89-74313210

     Wiesbaden

     Sonnenbergerstrasse 20
     65193 Wiesbaden
     Germany
     Phone: 011-49-611-527034
     Fax: 011-49-611-527006

     Italy

     Via San Vittore 40
     20123 Milan
     Italy
     Phone: 011-392-48013554
     Fax: 011-392-48013594

     Novell / WordPerfect Applications Group

     Corso Sampione, 2
     20154 Milano
     Italy
     Phone: (39 2) 3310 6200
     Fax: (39 2) 3310 6190

     Netherlands

     Novell / WordPerfect Applications Group

     Postbus 85024
     2009 MA Rotterdam
     Netherlands
     Phone: (31 10) 40 70 100
     Fax: (31 10) 45 66 255

     Novell / WordPerfect Manufacturing

     Viambloam 21
     5068 JE Rotterdam
     The Netherlands
     Phone: (31 10) 407 37 37
     Fax: (31 10) 455 98 48

     Norway

     Novell / WordPerfect Applications Group

     Postboks 6779
     Rodalokka
     0503 Oslo 5
     Norway
     Phone: (47 2) 237 70 52
     Fax: (47 2) 237 14 61

     Portugal

     Centro de Escritorios das Larangeiras
     Praca Numo Rodrigues Dos Santos, 7
     Urbanizacao das Larangeiras
     1600 Lisboa
     Portugal
     Phone: 011-351-1-7269011
     Fax: 011-351-1-7269985

     Novell / WordPerfect Applications Group

     Edificio Aviz
     Rea Latino Coelho I
     Bloco A3, 9 1/2 Direlto
     1000 Lisboa
     Portugal
     Phone: (351 1) 315 26 66
     Fax: (351 1) 315 30 67

     South Africa

     P.O. Box 1840
     Rivonia 2128
     Johannesburg
     South Africa
     Phone: 011-2711-8844404
     Fax: 011-2711-8844472

     Novell / WordPerfect Applications Group

     P.O. Box 2154
     Clareinch 7740, Cape Town
     Republic of South Africa
     Phone: (27 21) 696 2290
     Fax: (27 21) 696 9752

     Spain

     Paseo De La Castellana, 40 Bis-5a
     28046 Madrid
     Spain
     Phone: 011-34-1-577-4941
     Fax: 011-34-1-577-9053

     Novell / WordPerfect Applications Group

     Dr. Joaquin Albarran, 13-15
     06034 Barcelona
     Spain
     Phone: (34 3) 280 00 20
     Fax: (34 3) 280 00 75

     Sweden

     F„r”gatan 7
     S-164 40 Kista
     Sweden
     Phone: 011-46-870-32350
     Fax: 011-46-870-39434

     Novell / WordPerfect Applications Groups

     Box 2063
     172 02 Sundbyberg
     Sweden
     Phone: (46 8) 706 75 00
     Fax: (46 8) 733 42 96

     WordPerfect Shipping

     Kavallerivagen 24
     172 48 Sundbyberg
     Sweden

     Switzerland

     vor Ort 21
     CH-8104 Weiningen-Zurich
     Switzerland
     Phone: 011-41-1-750-05-04
     Fax: 011-41-1-750-09-57

     U.K.

     DSG European Development Center

     Charnham Park
     Hungerford
     Berkshire RG17 OEY
     United Kingdom
     Phone: 011-44-488-681444
     Fax: 011-44-488-683135

     U.K. LTD.

     Novell House
     London Road
     Bracknell
     Berkshire RG12 2UY
     United Kingdom
     Phone: 011-44-344-724000
     Fax: 011-44-344-724001

     Novell / WordPerfect Applications Group

     Waybridge Business Park
     Addlestone Road
     Addlestone
     Surray, KT15, 2UU
     United Kingdom
     Phone: (44 932) 850 500
     Fax: (44 932) 843 497

APPENDIX B

Novell Consulting Partners Program Members

The following companies, formerly members of the Novell Alliance Partners Program, are now members of the Consulting Partners Program. Novell is actively recruiting leading consulting and systems integration companies. For current information on which companies are members of the Novell Consulting Partners Program. Please call 1-800-429-7557, or your local Novell sales office. You may also contact us by electronic mail through solution@novell.com.
     Andersen Consulting
     Arthur Andersen & Company
     AT&T Global Information Systems
     BDO Seidman
     BSG Consulting
     CAP Gemini
     CDC Systems
     CGI Systems, Inc.
     CGI Consulting Canada
     Computer Task Group
     Control Data Systems-CDS
     Conway, Dierking & Hillman
     Coopers & Lybrand
     CSI Technologies
     Deloitte & Touche
     Digital Equipment Corporation
     EDS
     Ernst & Young
     GE Computer Service
     IBM Consulting Group
     ISM-Canada
     IST-Canada
     Keane Information Services
     KPMG Peat Marwick
     LANSystems, Inc.
     Lante Corporation
     Le Group LGS, Inc.-Canada
     McGladrey & Pullen
     NCR Systems Integration
     Phoenix Systems
     SHL Systemhouse, Inc.
     Syntrex Technologies
     Unisys Corp.
     U.S. Connect, Inc.
     Wang Laboratories, Inc.

Technical Support Alliance (TSA) Members

     3Com Corp.
     Adaptec
     Advanced Logic Research, Inc. (ALR)
     Apple Computer, Inc.
     Apricot
     AST Research, Inc.
     AT&T/G.I.S.
     Attachmate Corp.
     Banyan Systems, Inc.
     Borland International, Inc.
     Cheyenne Software
     Cisco Systems
     Compaq Computer Corp.
     DaVinci Systems Corp.
     Dell Computer Corp.
     Digital Equipment Corp.
     Gupta Technologies, Inc.
     Hewlett Packard Company
     IBM
     Intel Corp.
     Lotus / cc:Mail
     Madge Networks
     Memorex-Telex
     Microsoft Corp.
     National SemiConductor
     NEC Technologies, Inc.
     NetFRAME Systems Inc.
     Olivetti
     Oracle Corp.
     Shiva Corp.
     Standard Microsystems
     Storage Dimensions
     Sun Microsystems, Inc.
     Sybase
     SynOptics Communication
     Thomas Conrad
     Ungermann-Bass, Inc.
     Unisys Corp.
     Walldata
     Wellfleet
     WordPerfect Corp.
     Zenith Data Systems

Novell OEM Partners

Domestic Accounts

     Accton Technology Corp.
     Acer Altos Computer
     Advanced Modular Solutions, Inc.
     Allied Signal Corp.
     Apertus Technologies, Inc.
     Apple Computer, Inc.
     Artisoft, Inc.
     Astro Science/J&L Information
     AT&T/Federal Systems
     AT&T/Global Information Solutions
     Attachmate Corp.
     Blueline Software
     Bull/Zenith
     Bus-Tech
     Cabletron Systems, Inc.
     Canberra Industries, Inc.
     Canon Information Systems
     Castelle
     CommVision Corp.
     Compaq Computer Corp.
     Compex, Inc.
     CompuAdd Corp.
     Computer Brokers of Canada
     ComputerVision Corp.
     Conner Peripherals
     Cubix Corp.
     Data General
     DaVinci Systems Corp.
     Dell Computer Corp.
     Digital Communications Assoc.
     Digital Equipment Corp.
     Eagle Technology
     Eicon Technology Corp.
     Epson America, Inc.
     Farallon Computing, Inc.
     Gupta Corp.
     Hewlett Packard
     IBM Corp.
     In-Flight Phone Corp.
     Information Foundation, Inc.
     Intel Corp.
     Intergraph Corp.
     Legato Systems
     Memorex Telex Corp.
     Microdyne
     Microport, Inc.
     MOS Scale International, Ltd.
     National Semiconductor Corp.
     Net400, Inc.
     NetFRAME Corp.
     Netwave Technologies
     Network Centre
     Network Communications Corp.
     NetWorth
     Oracle
     Pyramid Technology Corp.
     Rememory Corp.
     Reply Corp.
     Retix
     Shiva Corp.
     Stac Electronics, Inc.
     Stampede Technologies, Inc.
     Standard Microsystems Corp.
     Stratus Computers
     Sun Microsystems, Inc.
     Synoptics Communications, Inc.
     Syntax, Inc.
     Tandem
     Tandy/Grid/Computer City/Radio Shack
     Telerate
     Texas Micro Systems
     Truger Technologies
     U.H. Corp.
     U.S. West Communications
     Ungermann-Bass, Inc.
     Unisys Corp.
     US Robotics, Inc.
     Wang Labs
     Western Digital Corp.
     Xerox
     Xircom
     XNET
     Zenith Data Systems

European Accounts

     Acorn Computers, Ltd.
     Actebis
     Alcatel
     Apricot Computers, Ltd.
     AVM Computersysteme Vertriebs, GmbH
     B&B Network System
     Casa De Software Espana
     Centera, Ltd.
     CTT Computertechnik und Technologie GmbH
     Diehl ISDN GmbH
     Dr. Materna GmbH
     Elbit, Ltd.
     Elonex Plc.
     Escom
     Firefox Communications, Ltd.
     Global Communications, Ltd.
     GST Software Plc.
     IBM PCC Europe
     IBM Deutschland GmbH
     IBM Danmark
     ICL Personal Systems
     Intelligent Micro Software, Ltd.
     ISM Network Solutions Pty., Ltd.
     Loewe Iscom
     Lonnet Pty., Ltd.
     Microvitec System Integration
     Microware
     New Nix France
     Olivetti Spa Italia
     PC Spezialist
     Schneider & Koch Datensystem GmbH
     Schweers Intec GmbH
     SCII Telecom France
     Siemens Nixdorf
     Software 602, Ltd.
     Taylorix Institute
     TBK Telegruppen A/S
     Tulip Computer N.V.
     Viglen, Ltd.
     Vobis Microcomputer AG
     Zenith Data System France

Asia Pacific Accounts

     Aproman Soft Valley Co., Ltd.
     C-Net Technology, Inc.
     Cybergraphics Systems Pty., Ltd.
     DataExpert Corp.
     Datapac Australasia Pty., Ltd.
     First Internation Computer, Inc.
     Jungpoong Products Co., Ltd.
     Myung Je Corp.
     Network Automation Pty., Ltd.
     United Microelectonics Corp.

Japanese Accounts

     Canon, Inc.
     Compaq K.K.
     Fujitsu, Ltd.
     Hitachi, Ltd.
     IBM Japan, Ltd.
     Intel Japan K.K.
     Meruko, Inc.
     Mitsubishi Electronic Corp.
     NEC Corp.
     Seiko Epson Corp.
     Sony Corp.
     Toshiba Corp.

APPENDIX C

NETWORK ADAPTERS AND HARDWARE DRIVERS

Novell Licensed Adapter Products

Novell has licensed the following products to third-party vendors. Contact the listed vendors for information about how to order these products.
          Product                       Vendor              Phone

     EXOS Intelligent Ethernet Controllers

          EXOS 201, Multibus, 128K      Microdyne           1-703-739-0500
          EXOS 201, Multibus, 256K      Microdyne
          EXOS 203, QBUS, 512K          Microdyne
          EXOS 204, UNIBUS, 512K        Microdyne
          EXOS 205, AT 8/16Bit          Microdyne
          EXOS 301, Multibus, 512K      Microdyne
          EXOS 304, UNIBUS, 512K        Microdyne
          EXOS 302, VME, option 04 
            (ejectors)                  Microdyne
          EXOS 302, VME, option 05 
            (panel)                     Microdyne

     Ethernet Adapters

          NE1000, 8-bit                 Eagle Technology    1-408-441-7453
          NE2000, 16-bit                Eagle Technology    1-800-733-2453
          NE2000 Plus, 16-bit           Eagle Technology
          NE2000T Plus, 16-bit          Eagle Technology
          NE2000 Plus-3, 16 bit         Eagle Technology
          NE/2, 16-bit Micro Channel    Eagle Technology
          NE/2-32, 32-bit Micro Channel Eagle Technology
          NE2100                        Eagle Technology
          NE2000T                       Eagle Technology
          NE1500T, 16-bit 10Base-T      Eagle Technology
          NE/2T, 16-bit 10Base-T MCA    Eagle Technology
          NE3200, 32-bit EISA           Eagle Technology

          NE1000, 8-bit                 Microdyne           1-703-739-0500
          NE2000, 16-bit                Microdyne
          NE2000T                       Microdyne
          NE2000 Plus                   Microdyne
          NE2000 Plus-3                 Microdyne
          NE2000T Plus                  Microdyne
          NE3200, 32-bit EISA           Microdyne

     Network Concentrators

          NE10T-HUB                     Eagle Technology    1-408-441-7453
          NE10T-HUB/C                   Eagle Technology    1-800-733-2453
          NE10T-TPA                     Eagle Technology
          NE32HUB-Base                  Eagle Technology
          NE32HUB-TPE                   Eagle Technology
          NE32HUB-PME                   Eagle Technology
          Harmonica                     Eagle Technology

     Ethernet Hub Adapters

          NE32HUB-BASE, 32-bit EISA     Eagle Technology    1-408-441-7453
          NE32HUB-TPE, 32-bit EISA      Eagle Technology    1-800-733-2453
          NE32HUB-PME, 32-bit EISA      Eagle Technology

     Ethernet Adapters for Macintosh*

          EtherPort SE 2.0 Rev B        Shiva Corporation   1-617-252-6300
          EtherPort SEL 2.0             Shiva Corporation
          EtherPort II 2.3 Rev H        Shiva Corporation
          EtherPort IIL 2.3 Rev J       Shiva Corporation
          EtherPort SE/30               Shiva Corporation
          EtherPort SE/30L              Shiva Corporation

     *Novell has also licensed the EtherPort technology to Dayna
     Communications (1-801-531-0203) and Farallon Computing (1-415-596-9000).
     These vendors market Ethernet adapters for Macintosh under other product
     names.

     Token-Ring Adapters

          NTR2000, 16-bit               Eagle Technology
          NTR2000, 16-bit               Microdyne           1-703-739-0500

     Mirrored Server Link Adapters

          NMSL/C, 32-bit EISA           Eagle Technology    1-408-441-7473
          NMSL/F, 32-bit EISA           Eagle Technology    1-800-733-2453

NetWare Source-Routing End-Station Support

Novell offers two types of NetWare(R) routers: an internal router that is built into the NetWare network operating system (NOS) and a standalone router, the NetWare MultiProtocol Router 2.1, that turns an ordinary PC or NetWare server into a multiprotocol router. NetWare routers can connect isolated LAN segments, creating a manageable internetwork.

To extend the functionality of NetWare routers, Novell provides source-routing drivers that enable a NetWare server or workstation to communicate across a source-route bridged network. These drivers can be used with either type of NetWare router (internal or standalone). They will support source-route bridging on any media that can be source-route bridged, such as Token-Ring, PCN/II and FDDI.

Features

NetWare source-routing drivers offer the following features: dapters

Software Requirements

NetWare source-route drivers require the following software: Source-route drivers are required for each server and workstation that needs source-route support.

The IBM Token-Ring Network Bridge requires IBM software.

NetWare source-route drivers are named ROUTE plus an applicable extension. For example, ROUTE.COM for DOS, ROUTE.VAP for NetWare 286, ROUTE.NLM for the NetWare 3.11 NOS and ROUTE.SYS for OS/2.

Implementation

Concepts: Routing Versus Bridging

Routers operate at the network layer of the OSI model. The network layer is responsible for relaying packets from one network to another. Routers determine the next hop for the path each packet should take to its destination, based on the information in their routing tables. Source-route bridges do not make routing decisions; they simply carry out the instructions in the data link/routing information field.

Capabilities of NetWare Routers Versus IBM Source-Route Bridging

NetWare internal routers support IPX(TM), IP and AppleTalk routing over a wide variety of network media, including Ethernet, Token-Ring, ARCnet, LocalTalk and FDDI. NetWare MultiProtocol Router 2.1 supports the same protocols plus OSI routing and source-route bridging over your local area network. NetWare MultiProtocol Router Plus 2.1 supports multiprotocol routing and source-route bridging over local and wide area links.

In addition to NetWare routers, many Novell customers use IBM source-route bridging products such as the IBM Token-Ring Network Bridge program or IBM-compatible source-route bridges. NetWare routers and IBM-compatible bridges provide very different functionality. NetWare internal routers use network-layer routing to forward packets to their destination. IBM Token-Ring Network Bridge provides source routing of packets at the data link level; NetWare MultiProtocol Routers provide both routing and source-route bridging.

IBM Token-Ring Network Bridges cannot pass any traffic, including IPX traffic, unless source routing drivers are installed on NetWare servers and workstations. NetWare source-routing drivers enable Novell servers to act as end stations in a source-route environment.

Rationale for NetWare Source-Routing End-Station Support

NetWare users who want to mix NetWare networks with IBM minicomputers and mainframe systems need to be concerned about the difference between routing and source-route bridging. IBM applications for IBM minicomputers and mainframes have not been written for the IPX protocol. This prevents NetWare routers from routing packets from IBM applications such as IBM's PC 3270 Emulation Program. To operate in a multi-ring environment, these IBM products require source-route bridging.

To support IBM applications, Novell provides source-route bridging support of NetWare IPX in DOS and OS/2 workstations and 80286- and 80386-based NetWare servers through source-route drivers. These drivers enable users to communicate across IBM Token-Ring Network Bridges and other IBM compatible source-route bridges. This solution allows traffic to pass only through the source-route bridges; it does not allow IBM traffic to pass through NetWare internal routers.

NetWare source-route drivers will support source-route bridging on any media that can be source-route bridged, such as Token-Ring, PCN/II and FDDI.

Actual Implementation

When implementing the NetWare NOS in a Token-Ring environment, network supervisors may do the following: The applications the NetWare Token-Ring network needs to support determine the options that should be implemented.

NetWare internal routers should be used when all the applications running on the network are written to communicate via any one of the interprocess communication facilities supported by the NetWare NOS-IPX/SPX(TM), NetWare NetBIOS emulator or NetWare Named Pipes. Standard NetWare internal routers can route traffic created by any application written to these interfaces, including server-based or distributed applications. These routing services make applications such as database servers from Novell, Gupta Technologies and Oracle available to users on any connected network segment.

Examples of products that require source-route drivers include IBM's NetBIOS (NetBEUI), IBM's OS/2 Extended Edition 2.0 Database and Communications Managers, and the 3270 Token-Ring Multi Workstation software. Because these products are not based on IPX, NetWare internal routers will not enable packets generated by these products to pass from one network segment to the next in an internetwork. NetWare Multiprotocol Router can be used in this circumstance to source-route bridge nonroutable traffic. With the NetWare source-routing drivers, NetWare applications and services can also use the IBM Token-Ring Bridge to connect network segments together in an internetwork. The NetWare source-route bridge also enables the server (when used with NetWare MultiProtocol Router) to function as a source-route bridge.

The IBM bridge and the NetWare router can be used together; but because they serve different types of network traffic, such installations need to be carefully planned. IPX applications that need source-route bridging can run across IBM Token-Ring Network Bridges only with Novell's source-route drivers. Users of such applications must be on a Token-Ring network using the source-route drivers. Users who don't need applications using source-route bridging can be on different networks, such as an Ethernet one connected to the Token-Ring networks via NetWare routers.

Multiprotocol routing is the correct choice when the network must support several protocols. For instance, if a Token-Ring network uses applications that require IPX/SPX support and also applications that require TCP/IP support, the NetWare MultiProtocol router should be used.

Ordering Information

For information about ordering NetWare Routers, in the United States and Canada call 1-800-NETWARE (1-800-638-9273) or 1-801-429-5588.

Remote Boot PROMS

For information about ordering remote boot PROMS (NE1000, NE2000, NE2100, NE/2 and ARCnet), call Eagle Technology at 1-800-733-2453 or 1-408-441-7453.

APPENDIX D

Glossary

Definitions

32-bit

Refers to number of bits used by an operating system to perform an operation. Is based on the microprocessor that the OS is designed to run on.

ABI

See application binary interface. access method

Technique for moving data between main storage and input/output devices. In a Systems Network Architecture (SNA) environment, it is the software that controls the flow of informationin a network.

accounting

The NetWare accounting option enables network owners to charge customers who use their network server. Owners can charge for five different network services:

adapter

Hardware installed in a PC or other computer and used to connect the computer to other hardware.

address

Identifier assigned to networks, stations and other devices so that each device can be separately designated to receive and reply to messages.

Address Resolution Protocol (ARP)

Internet protocol that dynamically maps Internet addresses to physical (hardware) addresses on local area networks. ARP is limited to networks that support hardware broadcast.

Advanced Program-to-Program Communications (APPC)

Part of the SNA protocol that establishes the conditions that enable programs to communicate across the network. This capability, involving LU6.2 and its associated protocols, allows communication between two or more processes in an SNA network without the involvement of a common host system or of terminal emulation.

advertising

Process by which services on a network inform other devices on the network of their existence. The NetWare network operating system uses the Service Advertising Protocol to do this.

AFP

See AppleTalk Filing Protocol.

agent

The part of a networked system that performs information preparation and exchange on behalf of a software entity.

alarm

Audible or visible warning signal that tells a network administrator that an error has occurred or there is a critical situation on the network.

alert

Sent by management devices to management consoles to inform administrators of thresholds reached and other discrepancies on the network.

algorithm

A prescribed set of well-defined rules or processes for arriving at a solution to a problem.

American National Standards Institute (ANSI)

ANSI is responsible for the establishment of many standards, including a number of data communications and terminal standards. ANSI is the recognized U.S. representative within CCITT and ISO. See also CCITT and ISO.

American Standard Code for Information Interchange (ASCII)

A 7-bit code, intended as a U.S. standard for the interchange of information amongcommunications devices.

analog

Data in the form of some continuously variable physical quantity. For a communications signal, a continuously variable waveform (as opposed to discretely variable). The public telephone network was designed to transmit voice messages in analog form. Contrast with digital.

ANSI

See American National Standards Institute.

API

See application programming interface.

APPC

See Advanced Program-to-Program Communications.

AppleShare

AppleShare is Apple Computer's networking solution. It requires a dedicated Macintosh as a network server and includes both server and workstation software. It uses the AppleTalk Filing Protocol (AFP). Novell's Macintosh connectivity solution teams NetWare for Macintosh server software with AppleShare workstation software. Macintosh II servers can support up to 50 workstations; a Macintosh Plus or Macintosh SE is limited to 32.

AppleTalk

AppleTalk is a set of communications protocols (such as IPX/SPX and NCP) used to define networking on an AppleShare network. On the OSI model, AppleTalk is comparable to NetWare communications protocols, in that both protocols specify communications, ranging from application interfaces to media access.

AppleTalk Filing Protocol (AFP)

Allows distributed file sharing across an AppleTalk network.

application

A software program or program package that makes calls to the operating system and manipulates data files, thus allowing a user to perform a specific job (such as accounting or word processing).

application interface

A set of software routines and associated conventions that permits application programmers to use that interface as a part of any application. In general, an application interface is used to access system or networking services that would otherwise require significant development effort to create from scratch. For example, the Btrieve application interface lets a programmer use Btrieve file structures and services within an application. See also application programming interface.

application binary interface (ABI)

A specification defining the interface between an operating system and a certain hardware platform, particularly the calls between applications and the operating system.

application programming interface (API)

A means by which an application gains access to system resources, usually for the purpose of communication (the sending and receiving of data), data retrieval or other system services. In the specific area of terminal emulation, an API provides for the simulation of keystrokes and for writing into and reading from the presentation space (device buffer). It may also provide for the sending and receiving of structured fields.

architecture

The manner in which a system (such as a network or a computer) or program is structured.

archive

To create a redundant copy of computer file data, typically to create a backup copy of that data to protect it if the original copy is damaged or otherwise irretrievable. By some definitions, an archive is required to contain copies of every version of a particular file. In this case, to archive means to save a copy of every object in a file system with a separate copy of all changes made to that file. In addition to protecting files from loss, this approach also permits any previous version of a file to be restored, typically by date and time.

ARCnet (Attached Resource Computing Network)

A proprietary token-bus networking architecture developed by Datapoint Corporation in themid-1970s. Currently, ARCnet is widely licensed by third-party vendors and is a popular networking architecture, especially in smaller installations. It is relatively fast (2.5 Mbit/s) and reliable, and it supports coaxial, twisted pair and fiber optic cable-based implementations.

ARP

See Address Resolution Protocol.

AS/400

An IBM minicomputer.

ASCII

See American Standard Code for Information Interchange.

asynchronous

A data transmission method in which each character is sent one bit at a time. Each character has a start and stop bit to synchronize signals between the sending device and receiving device. This allows a character to be sent at random after the preceding character has been sent. See also synchronous.

ATCON

Diagnostic tool used in Novell NetWare environments; provides information about a server or router's AppleTalk stack, and about other AppleTalk networks on the internetwork.

attach

To access a network server; particularly to access additional servers after logging in to one server.

attributes

A technique for describing access to and properties of files and directories within a filing system. For NetWare files, attributes include Read, Write, Create, Delete and Execute Only (prevents files from being deleted or copied). For NetWare directories, attributes include Read, Write, Create, Execute and Hidden (hides information about the directory from file listings, preventing unauthorized access, deletion or copying).

autoauthentication

In a client-server environment, a utility that lets users access unrestricted network resources without password verification. Only when a user attempts to access a restricted resource does the utility prompt for a password.

autologin

In a network environment, a utility that regulates user login attempts.

automount

A graphical utility that provides an iconical tree structure to simplify the user's task of locating and using a server, filesystem, or volume.

backbone network

Primary connectivity mechanism of a hierarchical, distributed network. Ensures that all systems that have connectivity to an intermediate system on the backbone have connectivity to one another.

bad block table

A list kept on a hard disk of storage locations on the disk that are damaged or physically unable to hold data reliably. The bad block table is usually duplicated on a label on the outside of the disk housing. Also called "media defect list." See also Hot Fix, read-after-write verification.

bandwidth

Carrying capacity of a circuit, usually measured in bits per second for digital circuits, or hertz for analog circuits.

baseband

Network technology that uses a single carrier frequency and requires that all stations attached to a network participate in every transmission.

basic input/output system (BIOS)

A set of programs, usually in firmware, that enables each computer's central processing unit to communicate with printers, disks, keyboards, consoles and other attached input and output devices.

baud rate

The rate at which data is transferred over a serial interface.

beaconing

In token-ring networks, the state that results when an error condition occurs, preventing communication until the error condition is resolved.

Berkeley Software Distribution (BSD)

A UNIX operating system version developed at the University of California, Berkeley.

binary

Numbering system using only zeros and ones.

bindery

A network database, in versions of the NetWare network operating system earlier than 4.0, that contains definitions for entities such as users, groups, and workgroups.

BIOS

See basic input/output system.

bit

Binary digit; either a one or a zero.

block

Set of continuous bits or bytes that make up a definable quantity of information such as a message.

bridge

See router.

broadcast

Packet delivery service in which all nodes on a network receive a copy of any frame that is designated for broadcast or, when used as a verb, sending the message to all nodes.

broadband

Characteristic of any network that multiplexes multiple, independent network carriers on a single cable. Allows several networks to coexist on a single cable. Traffic from one network does not interfere with traffic from another network because conversations happen on different frequencies.

BSD

See Berkeley Software Distribution.

buffer

Memory area or electronic register where data is stored temporarily while awaiting disposition. It compensates for differences in data-flow rates (for example, between a terminal and its transmission line). Also used as a data backup mechanism, holding data that may be retransmitted if an error is detected during transmission.

burst

Method of data transfer in which information is collected and sent as a large unit in one high-speed transmission. LAN traffic is usually considered bursty traffic because it has short intervals of intense activity with lulls between.

byte

Group of eight binary digits operated on as a unit; also known as a character or octet.

cache

High-speed memory section that holds blocks of data that the CPU is currently working on; designed to minimize the time the CPU spends accessing memory.

central processing unit (CPU)

Main processing unit of a computer.

CCITT recommendations

The CCITT is a committee that recommends standards for communications equipment interfaces, communications protocols, modem modulation methods and so on.

channel

Path for transmitting electromagnetic signals; synonym for line or link.

channel service unit (CSU)

Digital signal processor that performs transmit and receive filtering, signal shaping, longitudinal balance, voltage isolation, equalization, and remote loopback testing for digital transmission. It functions as a guaranteed safe electrical circuit, acting as a buffer between the customer's equipment and a public carrier's wide area network. CSUs prevent malfunctioning digital service units (DSUs) or other customer premises equipment from disabling a public carrier's transmission system. The design of a CSU must be certified by the FCC.

character

Group of eight binary digits operated on as a unit; also called a byte or octet.

circuit

Any path that can carry an electrical current.

client

Node or workstation on a network that requests services from a server.

client-server model

Configuration that uses distributed intelligence to treat both the server and the individual workstations as intelligent, programmable devices.

CLNP

See Connectionless Network Protocol.

closed architecture

An architecture that is compatible with hardware and software from a single vendor.

CLTP

See Connectionless Transport Protocol.

cluster controller

An IBM or IBM-compatible device for the attachment of 3270 or 3270-class terminals. May be channel-attached to a host system or may communicate with the host via an SDLC or, in some cases, a bisynch link to a host-attached communications controller.

coaxial

A type of cable that uses two conductors: a central, solid wire core, surrounded by insulation, which is then surrounded by a braided wire conductor sheath. This cable is particularly well suited for networking because it can accommodate high bandwidth but is relatively resistant to interference.

collision

What happens when two devices transmit data at the same time, resulting in a loss of data.

compression

Method of compacting data into a smaller number of bits for more efficient transmission or storage.

concentrator

Device with a single bus and multiple connections to computers; provides a star-wired physical layout.

configuration

The way in which a system or part of a system, such as a piece of software, is set up, based on a number of possible choices.

configuration management

One of five Open Systems Interconnection (OSI) model management layers; it examines the network status. Also used to refer to the management of networked applications and their related user access.

connectionless

Model of interconnection in which communication takes place without first establishing a connection.

Connectionless Network Protocol (CLNP)

Open Systems Interconnection (OSI) protocol that provides the OSI Connectionless Network Service (delivery of data). CLNP is the OSI equivalent of the NetWare IPX protocol and the Internet IP protocol.

Connectionless Transport Protocol (CLTP)

Provides end-to-end transport data addressing and error detection, but does not guarantee delivery or provide flow control. The Open Systems Interconnection (OSI) equivalent of the User Datagram Protocol (UDP) datagram service.

connection-oriented

Model of interconnection in which communication proceeds through three well-defined phases: connection establishment, data transfer, and connection release.

connectivity

The ability to connect to and communicate with multiple architectures on a single network.

console

The monitor and keyboard from which you actually view and control server or host activity.

controller board

See adapter.

control-unit terminal (CUT)

An IBM 3270 terminal with keystrokes that are processed and presentation space that is managed by the cluster controller to which it is attached. A control unit terminal is capable of supporting only one host communications session at a time.

CPU

See central processing unit.

CSU

See channel service unit.

Acronyms

AARP           AppleTalk Address Resolution Protocol
ABI            application binary interface
ADSP           AppleTalk Data Stream Protocol
AEP            AppleTalk Echo Protocol
AFP            AppleTalk Filing Protocol
AIO            Asynchronous Input/Output
ALM            AppWare Loadable Module
ANSI           American National Standards Institute
API            application programming interface
APPC           Advanced Program-to-Program Communications
APPN           Advanced Peer-to-Peer Networking
APT            Application Programmer's Toolkit
ARP            Address Resolution Protocol
ASCII          American Standard Code for Information Interchange
ATM            asynchronous transfer mode
ATP            AppleTalk Transaction Protocol
ATPS           AppleTalk Print Services
ATXRP          AppleTalk Extended Remote Printer
BIOS           basic input/output system
BOOTP          Bootstrap Protocol
BSD            Berkeley Software Distribution
CAD/CAM        computer-aided design/computer-aided manufacturing
CBT            computer-based training
CCITT          Consultative Committee on International Telegraph and
               Telephone
CD-ROM         compact disc read-only memory
CGA            color graphic adapter
CLIB           C-Library
CNA            Certified NetWare Administrator
CNE            Certified NetWare Engineer
CNI            Certified NetWare Instructor
CPI-C          Common Programming Interface-Communications
CPU            central processing unit
CSL            call support layer
CSMA           carrier sense multiple access
CSMA/CD        carrier sense multiple access with collision detection
CSV            comma-separated variable
DAL            Data Access Language
DATC           Drake Authorized Testing Centers
DBMS           database management system
DDE            Dynamic Data Exchange (Microsoft Windows)
DDS            Direct Digital Service
DEC            Digital Equipment Corporation
DES            Data Encryption Standard
DLL            dynamic link library
DNS            Domain Name Service
DOS            disk operating system
DP             dual processor
DSM            Dedicated Server Module
ECNE           Enterprise Certified NetWare Engineer
E-DDP          Extended Datagram Delivery Protocol
EGA            enhanced graphic adapter
EHLLAPI        Emulator High-Level Language Application Programming Interface
EISA           Extended Industry Standard Architecture
ELAP           Ethernet Link Access Protocol
EMM            Expanded Memory Manager
EMS            Extended Memory Specifications
EOI            end of interrupts
ESD            electronic software distribution
ESDI           Enhanced Small Disk Interface
FAT            file allocation table
FDDI           Fiber Distributed Data Interface
FIPS           Federal Information Processing Standards
FSP            file service process
FTAM           File Telecommunications Access Method
FTP            File Transfer Protocol
GB             gigabyte
GMHS           Global Message Handling Service
GOSIP          Government OSI Protocols
GUI            graphical user interface
HCSS           High Capacity Storage System
HLLAPI         High-Level Language/Application Program Interface
HMI            Hub Management Interface
I/O            input/output
IBM            International Business Machines
ICCCM          inter-client communications conventions
ICMP           Internet Control Message Protocol
IEEE           Institute of Electrical and Electronic Engineers
IETF           Internet Engineering Task Force
IMSP           Independent Manufacturer Support Program
IP             Internet Protocol
IPC            interprocess communications
IPX            Internetwork Packet Exchange
IS             Information Systems
ISA            Industry Standard Architecture
ISDN           Integrated Services Digital Network
ISO            International Standards Organization
ISV            Independent Software Vendors
KB             kilobyte
LAN            local area network
LIP            Large Internal Packets
LPD            Line Printer daemon
LPDCWY         Line Printer Gateway
LU             logical unit
MB             megabyte
MCA            micro channel architecture
MHS            Message Handling Service
MIB            Management Information Base
MIS            Management Information Systems
MSL            Mirrored Server Link
MVS            Multiple Virtual Storage
NACS           NetWare Asynchronous Communication Services
NAEC           Novell Authorized Education Center
NAS            Network Application Support
NASC           Novell Authorized Service Center
NASI           NetWare Asynchronous Services Interface
NBP            Name Binding Protocol
NCP            NetWare Core Protocol
NCS            Novell Consulting Services
NDIS           Network Device Interface Specification
NDS            NetWare Directory Services
NEAPs          Novell Education Academic Partners
NETUCONs       NetWare Users' Conferences
NFS            Network File System
NLM            NetWare Loadable Module
NLP            NetWare Lite Protocol
NMA            NetWare Management Agent
NMS            NetWare Management System
NNS            NetWare Name Service
NOS            network operating system
NPSI           Network Packet-Switching Interface
NSE            Network Support Encyclopedia
NSM            NetWare Services Manager
NSP            NetWare Lite Sideband Protocol
NTS            Novell Technical Support
NUC            NetWare UNIX Client
NUI            NetWare Users International
NVT            Novell Virtual Terminal
OA&M           Operations, Administrations and Management
ODI            Open Data-Link Interface
OEM            original equipment manufacturer
OS             operating system
OSF            Open Software Foundation
OSI            Open Systems Interconnection
OSPF           Open Shortest Path First Routing Protocol
PAP            Printer Access Protocol
PC             personal computer
PDD            Physical Device Driver
PDP            Professional Developer's Program
POSIX          portable operating system interface for UNIX
PPP            Point-to-Point Protocol
PROM           program read-only memory
PU             physical unit
RAM            random access memory
RARP           Reverse Address Resolution Protocol
QLLC           qualified logical-link control
RCS            Resource Construction Set
RIP            Routing Information Protocol
RMCC           Ronald McDonald Children's Charities
RMF            Remote Management Facility
RMHS           Remote Message Handling Service
ROM            read-only memory
RPC            remote procedure call
SAA            System Application Architecture
SAP            Service Advertising Protocol
SBK            System Builder's Kit
SCO            Santa Cruz Operations, Inc.
SCSI           Small Computer System Interface
SDK            Software Developer's Kits
SDLC           Synchronous Data Link Control
SES            Strategic Engineering Support
SFT            System Fault Tolerance
SLIP           Serial Line Internet Protocol
SMB            Server Message Block
SMF            Standard Message Format
SMS            Storage Management System
SMTP           Simple Mail Transfer Protocol
SNA            System Network Architecture
SNADS          System Network Architecture Distribution Services
SNMP           Simple Network Management Protocol
SPX            Sequenced Packet Exchange
SQL            Structured Query Language
SVID           System V Interface Definition
SVGA           Super Video Graphics Array
SVR            UNIX System V Release
TB             terabyte
TCP/IP         Transmission Control Protocol/Internet Protocol
TLI            Transport Level Interface
TSA            Technical Support Alliance
TSR            terminate-and-stay-resident
TTS            Transaction Tracking System
UDP            User Datagram Protocol
UPS            uninterruptible power supply
USE            UnixWare Support Encyclopedia
UTP            unshielded twisted-pair wiring
VAP            value-added process
VAR            Value-Added Reseller
VAX            Virtual Address Extender
VDD            Virtual Device Driver
VGA            video graphics array
VLM            Virtual Loadable Module
VMS            Virtual Memory System
VTAM           Virtual Telecommunications Access Method
WAN            wide area network
WKSH           Windowing Korn Shell
WNIM           Wide Area Network Interface Module
WORM           write once, read many
WSUPDATE       automated workstation software update utility
XDR            External Data Representation Protocol
ZIP            Zone Information Protocol

APPENDIX E-ILLUSTRATION LIBRARY

Figure A:          Illustration Legend
 Figure 1.1:        A history of Novell's mergers and acquisitions
 Figure 2.1:        Common guided transmission media
 Figure 2.2:        Network adapters are manufactured in a variety of forms,
                    for virtually every kind of communication medium.
 Figure 2.3:        ARCnet active hub and Ethernet 10Base-T concentrator
 Figure 2.4:        Satellite microwave link
 Figure 2.5:        Ring topology network connected as a physical star
 Figure 2.6:        Bus topology
 Figure 2.7:        Star topology
 Figure 2.8:        Various networking hardware connected to form a simple
                    network
 Figure 2.9:        The Open Systems Interconnection model
 Figure 2.10:       Networked computers communicating through the Open
                    Systems Interconnection (OSI) model
 Figure 2.11:       Important standards at various OSI layers
 Figure 2.12:       Where AppleTalk protocols fit in the OSI Model
 Figure 2.13:       Internetworking through a bridge
 Figure 2.14:       Internetworking through a router
 Figure 2.15:       Where NetWare protocols fit in the OSI Model
 Figure 2.16:       Gateways provide protocol translation between dissimilar
                    systems at more than one OSI layer.
 Figure 2.17:       Internetworking two networks using the same type of
                    network adapter (medium access control) in one NetWare
                    server, by means of the server's internal routers
 Figure 2.18:       Internetworking two networks using different types of
                    network adapters (medium access control) in one NetWare
                    server, by means of the server's internal routers
 Figure 2.19:       Internetworking multiple networks using different types
                    of network adapters (medium access control) in multiple
                    NetWare servers, by means of internal and standalone
                    routers
 Figure 2.20:       Host systems connected to a complex multiserver NetWare
                    network
 Figure 2.21:       Wide area networking: three networks at widely separated
                    sites connected through asynchronous modems and an X.25
                    connection
 Figure 4.1:        Network operating system architecture
 Figure 4.2:        Messaging protocols are interconnected by a main module
                    that plugs directly into the NetWare NOS.
 Figure 4.3:        NetWare Distributed Management Services provide a set of
                    services for managing your corporate assets.
 Figure 4.4:        The future direction of the AppWare architecture
 Figure 5.1:        NetWare 4.01 directory structure (hierarchical tree
                    structure)
 Figure 5.2:        Separate control of the NetWare 4.01 for OS/2 and OS/2
                    file systems
 Figure 5.3:        The VNETWARE.SYS and PNETWARE.SYS drivers are the
                    interface between NetWare 4.01 and the OS/2 operating
                    system.
 Figure 5.4:        NetWare 3.11 modular design
 Figure 5.5:        NetWare internal router
 Figure 5.6:        NetWare external router
 Figure 5.7:        Yankee Group Downtime Cost Survey
 Figure 5.8:        NetWare 3.11 modular design
 Figure 5.9:        NetWare internal router
 Figure 5.10:       NetWare External Router
 Figure 5.11:       UnixWare Personal Edition 1.1 is a high-performance
                    client operating system that provides connectivity to
                    enterprise-wide computing services.
 Figure 5.12:       Accessing servers, mapping drives and handling printer
                    connections can all be done in MS Windows.
 Figure 5.13:       The NetWare Client for OS/2 supports NetBIOS and Named
                    Pipes for application servers.
 Figure 5.14:       NetWare for Macintosh 4.01 provides full services and
                    complete internetworking for Macintosh computers
                    connected to NetWare 4 networks.
 Figure 5.15:       NetWare for Macintosh 3.12
 Figure 5.16:       The typical configuration of NetWare Video 1.0 enables
                    efficient network distribution of multimedia content.
 Figure 5.17:       NetWare Print Server
 Figure 5.18:       NetWare Print Server
 Figure 5.19:       NetWare Btrieve architecture
 Figure 5.20:       NetWare SQL architecture
 Figure 5.21:       NetWare MHS 1.5N and NetWare MHS 1.5M complement NetWare
                    Global MHS by supporting NetWare 2 and third-party
                    networks.
 Figure 5.22:       NetWare for SAA connects workstations on NetWare networks
                    with IBM mainframe environments using token-ring,
                    ethernet, SDLC, QLLC or channel attachments.
 Figure 5.23:       NetWare for SAA connects workstations on NetWare networks
                    with AS/400 environments.
 Figure 5.24:       DOS clients running IBM AS/400 PC Support and MS Windows
                    clients running third-party applications access AS/400
                    applications through NetWare for SAA.
 Figure 5.25:       Integrated and dedicated configurations of NetWare for
                    SAA
 Figure 5.26:       NetWare for SAA enables the development of applications
                    that transparently integrate the NetWare and IBM
                    environments.
 Figure 5.27:       A single NetWare for SAA server can act as a NetView
                    alert collection point for multiple NetWare servers
                    running NMA for NetView.
 Figure 5.28:       The CSSTATUS utility provides real-time status
                    information and control capabilities.
 Figure 5.29:       NetWare HostPrint works with NetWare for SAA to enable
                    you to send print jobs from a host directly to printers
                    on a NetWare LAN.
 Figure 5.30:       NetWare SNA Links runs on a NetWare for SAA server to
                    provide connectivity among geographically dispersed
                    NetWare LANs over existing SNA WAN connections.
 Figure 5.31:       The NetWare for SAA Services Manager enables you to
                    simultaneously manage multiple NetWare for SAA servers.
 Figure 5.32:       NetWare for SAA Services Manager integrates tightly with
                    the NetWare Management System (NMS) so administrators can
                    view NetWare for SAA servers on the NMS console.
 Figure 5.33:       NetWare for SAA Services Manager provides real-time
                    control including displaying the status of all sessions,
                    and locking, unlocking or resetting any host session.
 Figure 5.34:       NetWare for SAA Services Manager's GUI provides an action
                    bar at the top of each window, enabling you to display
                    statistics as pie charts and graphs.
 Figure 5.35:       NetWare for LAT provides transparent access to DEC
                    applications and data from all popular desktop systems.
 Figure 5.36:       DEC host connectivity over an IPX/SPX wide area network
 Figure 5.37:       Integrated and dedicated configurations of NetWare for
                    LAT
 Figure 5.38:       NetWare for LAT enables the development of applications
                    that transparently integrate the NetWare and DEC host
                    environments.
 Figure 5.39:       NetWare SNA Branch Office integrates mainframe and AS/400
                    minicomputer connectivity with file, print, messaging and
                    hub services--all on a single, centrally managed server.
 Figure 5.40:       NetWare Connect enables users to share communication
                    resources when dialing in to and out of a network.
 Figure 5.41:       Remote users can dial in and access network resources
                    through NetWare Connect's remote node connections.
 Figure 5.42:       Remote users can dial in to the network through NetWare
                    Connect using third-party remote-control software.
 Figure 5.43:       Network users can dial out through NetWare Connect to
                    access bulletin boards, asynchronous minicomputers, and
                    X.25 and ISDN services.
 Figure 5.44:       NetWare MultiProtocol Router software connects remote
                    offices, enabling users to share corporate data and
                    resources.
 Figure 5.45:       Source-route bridging enables remote offices to access
                    IBM host resources.
 Figure 5.46:       NetWare MultiProtocol Router products include a
                    menu-driven configuration utility that gets internetworks
                    up and running quickly.
 Figure 5.47:       NMS can manage your NetWare MultiProtocol Router
                    products, regardless of their location.
 Figure 5.48:       Users at remote offices can access IBM mainframe and
                    AS/400 applications across an internetwork using NetWare
                    MultiProtocol Router Plus at the branch office and
                    NetWare for SAA at headquarters.
 Figure 5.49:       NetWare MultiProtocol Router and NetWare for LAT enable
                    users to share NetWare and DEC host services regardless
                    of location.
 Figure 5.50:       NetWare NFS transparently integrates UNIX systems with
                    NetWare file systems and resources.
 Figure 5.51:       NetWare FLeX/IP provides FTP file sharing and
                    bidirectional print services and enables you to manage
                    NetWare servers through X Windows.
 Figure 5.52:       The NetWare NFS Gateway extends the reach of NetWare
                    users into the UNIX world.
 Figure 5.53:       You can use NetWare/IP to migrate users on IPX networks
                    to TCP/IP networks.
 Figure 5.54:       You can configure NetWare/IP as a gateway to integrate
                    the IPX and IP protocols.
 Figure 5.55:       LAN WorkPlace for DOS
 Figure 5.56:       DOS ODI architecture
 Figure 5.57:       LAN WorkGroup offers DOS and MS Windows users quick and
                    easy access to NetWare, TCP/IP and Internet resources.
 Figure 5.58:       LAN WorkPlace for OS/2
 Figure 5.59:       LAN Workplace for Macintosh
 Figure 6.1:        OLE 2.0 functionality allows user to drag and drop data
                    among PerfectOffice programs
 Figure 6.2:        PerfectOffice's common user interface includes consistent
                    toolbars and pull-down menus
 Figure 7.1:        NMS provides comprehensive management of the NetWare
                    environment, including both Novell products and
                    third-party devices and services.
 Figure 7.2:        NMS automatically discovers your network and displays
                    graphical maps showing how the network is logically
                    interconnected.
 Figure 7.3:        Graphical summary of a NetWare server and details of the
                    loaded NLMs
 Figure 7.4:        Used in concert with NMS 2.0, the NetWare LANalyzer Agent
                    provides an easy-to-use interface and lets you view any
                    or all network segments from a single centralized
                    console.
 Figure 7.5:        Novell's NetWare Management Agent enables customers to
                    manage NetWare 3 and NetWare 4 servers from multiple
                    management consoles.
 Figure 7.6:        NetWare Hub Services enables NMS to manage HMI-compatible
                    hubs using a consistent graphical interface.
 Figure 7.7:        NMA for NetView provides NetWare servers with an
                    interface to IBM's NetView host management system.
 Figure 7.8:        NMA for NetView servers can connect to the IBM host
                    through NetWare for SAA's collection point facility.
 Figure 7.9:        LANalyzer for Windows has an intuitive dashboard-like
                    interface.
 Figure 7.10:       The Packet Summary screen displays information in an
                    easy-to-understand format.
 Figure 7.11:       The unique NetWare Expert feature in LANalyzer for
                    Windows is a ready source of answers, training and
                    diagnostic intelligence.
 Figure 7.12:       Configuration of the NetWare Navigator process
 Figure 7.13:       Scheduling distribution of a package
 Figure 7.14:       Graphically defining package contents at the
                    Administration Console
 Figure 7.15:       Network Navigator DOS LAN Distributor automates software
                    distribution functions for network supervisors.
 Figure 7.16:       Network Navigator's Presentation Manager interface
                    assists supervisors in managing the software distribution
                    process.
 Figure 7.17:       Network Navigator event scheduling for software
                    distribution or other tasks
 Figure 8.1:        Visual AppBuilder

APPENDIX F-TRADEMARKS

Novell, Inc. has made every effort to supply trademark information about company names, products and services mentioned in this book. Trademarks indicated below were derived from various sources.

Btrieve, DR DOS, FastPath, LANalyzer, LAN WorkPlace, LetterPerfect, NetWare, NetWare Name Service, Novell, TUXEDO, WordPerfect, XQL and Xtrieve are registered trademarks of Novell, Inc.

AppWare, AppWare Bus, AppWare Foundation, Communication Services Manager, DrawPerfect, EXOS 205, EXOS 215, FastPath, File Express, HMI, Host Presenter, Hot Fix, Hubcon, IPX, LANalyzer for Windows, LANtern, LAN WorkShop, LC, MacIPX, NetExplorer, NetWare 3270 LAN Workstation, NetWare 3270 LAN Workstation for DOS, NetWare 3270 LAN Workstation for Macintosh, NetWare Access Server, NetWare Asynchronous Communication Services, NetWare Asynchronous Services Interface, NetWare Btrieve, NetWare C Interface for DOS, NetWare Client, NetWare Connect, NetWare Core Protocol, NetWare Directory Services, NetWare Distributed Management Services, NetWare Expert, NetWare Express, NetWare FLeX/IP, NetWare Global Messaging, NetWare Global MHS, NetWare Hub Services, NetWare IPX Router, NetWare LANalyzer Agent, NetWare Lite, NetWare Loadable Module, NetWare Management Agent, NetWare Management System, NetWare Messaging Connect, NetWare MultiProtocol Router, NetWare Navigator, NetWare NFS, NetWare Print Server, NetWare Remote MHS, NetWare Runtime, NetWare for SAA, NetWare SQL, Network Support Encyclopedia, Packet Burst, SFT, Transactional Tracking System, TTS, Visual AppBuilder and Xtrieve PLUS are trademarks of Novell, Inc.

NetWire is a service mark and Certified NetWare Engineer, Certified NetWare Instructor and Novell Authorized Education Center are collective marks of Novell, Inc.

CP/M, DR DOS LANPack, DR Multiuser DOS, FlexNET, FlexOS, ViewMAX and X/GEM are trademarks of Digital Research, Inc., a wholly-owned subsidiary of Novell, Inc.

UNIX is a registered trademark and SVR4, UNIX System V and UnixWare are trademarks of UNIX System Laboratories, Inc., a wholly-owned subsidiary of Novell, Inc.

STREAMS is a trademark of USC, a wholly-owned subsidiary of Novell, Inc.

3Com, EtherLink, EtherLink II and EtherLink Plus are trademarks of 3Com Corp.

Express is a service mark of 3Com Corp.

Acer is a registered trademark of Acer America Corp.

Adobe Type Manager and PostScript are registered trademarks of Adobe Systems, Inc.

ALR is a registered trademark of Advanced Logic Research, Inc.

PageMaker and Persuasion are registered trademarks of Aldus Corp.

Amdahl is a trademark of Amdahl Corp.

AT&T is a registered trademark and StarLAN is a trademark of American Telephone & Telegraph.

Anthem is a registered trademark of Anthem Electronics, Inc.

Apple, AppleScript, AppleShare, AppleTalk, EtherTalk, ImageWriter, LaserWriter, LocalTalk, Macintosh, MacTCP and MPW are registered trademarks of Apple Computer, Inc.

HyperCard, QuickDraw and TrueType are trademarks of Apple Computer, Inc.

Archive is a registered trademark of Archive Corp.

Ashton-Tate is a registered trademark and dBASE and Framework are trademarks of Ashton-Tate Corp.

AST is a registered trademark of AST Research, Inc.

VINES is a registered trademark of Banyan Systems, Inc.

Paradox , Quattro and SideKick are registered trademarks of Borland International, Inc.

MacPaint and MacWrite are registered trademarks of Claris Corp.

Codex is a registered trademark of Codex Corp.

Compaq is a registered trademark of Compaq Computer Corp.

CompuServe is a trademark of CompuServe, Inc.

Corvus Omninet is a trademark Corvus Systems.

ARCnet is a registered trademark of Datapoint Corp.

Da Vinci Systems is a registered trademark of Da Vinci Systems Corp.

Dell is a registered trademark of Dell Computer Corp.

IRMA is a trademark of Digital Communications Associates.

DEC, DECnet, MicroVAX and VAX are registered trademarks of Digital Equipment Corp.

DIGITAL, Internet, Message Router, PATHWORKS, ULTRIX and VMS are trademarks of Digital Equipment Corp.

ASCOM IV is a registered trademark and ATerm is a trademark of Dynamic Microprocessor Associates.

Emerald Systems is a trademark of Emerald Systems Corp.

Everex is a registered trademark of Everex Systems, Inc.

Gigatrend is a registered trademark of Gigatrend, Inc.

Gupta is a trademark of Gupta Technologies, Inc.

Hayes and Smartcom are registered trademarks and Smartmodem is a trademark of Hayes Microcomputer Products, Inc.

Connecting/ROOM is a trademark of Helix Software Company, Inc.

Domain, Hewlett-Packard and HP are registered trademarks of Hewlett-Packard Company.

Intel is a registered trademark and 80386 and 80486 are trademarks of Intel Corp.

Intergraph is a registered trademark of Intergraph Corp.

AIX, AT, IBM, Micro Channel, NetView, OS/2, PC/AT, PROFS, Proprinter, PS/2, SNA and THINK are registered trademarks of International Business Machines Corp.

IBM-AT, MVS, Office Vision, PC-DOS, Pentium, PowerPC, Presentation Manager, RISC System/6000, SAA, VTAM and Writing Assistant are trademarks of International Business Machines Corp.

Lotus and Lotus 1-2-3 are registered trademarks and SmartSuite is a trademark of Lotus Development Corp.

AmiPro is a trademark of Samna Corporation, a wholly-owned subsidiary of Lotus Development Corp.

Maynard is a trademark of Maynard Electronics, Inc.

MICOM is a trademark of MICOM Systems, Inc.

Microsoft, Word and XENIX are registered trademarks of Microsoft Corp.

Excel, LAN Manager, MS-DOS, Visual Basic and Windows are trademarks of Microsoft Corp.

Motorola is a registered trademark and MC68000 is a trademark of Motorola Corp.

Mountain is a registered trademark of Mountain Network Solutions, Inc.

Multimodem is a trademark of Multi-Tech Systems, Inc.

Clipper is a registered trademark of Nantucket Corp.

NCR is a registered trademark of NCR Corp.

NEC is a registered trademark of NEC Corp.

Netwise is a trademark of Netwise, Inc.

Oracle and Oracle7 are registered trademarks and SQL*NET is a trademark of Oracle Corp.

Crosstalk and SmarTerm are registered trademarks of Persoft, Inc.

ProNET-10 and Proteon are trademarks of Proteon, Inc.

PD1508 and Pure Data are trademarks of Pure Data Ltd.

DESQview is a trademark of Quarterdeck Office Systems, Inc.

Grammatik is a trademark of Reference Software International.

ODT is a registered trademark and SCO is a trademark of Santa Cruz Operations, Inc.

Harvard Graphics and Professional Write are registered trademarks of Software Publishing Corp.

Sony is a registered trademark of Sony Computer Peripheral Products Company.

Stacker is a registered trademark of Stac Electronics.

SMC and Standard Microsystems are registered trademarks of Standard Microsystems Corp.

Network File System, NIS, NFS, NSE, Solaris and Sun Microsystems are registered trademarks of Sun Microsystems, Inc.

SunConnect, SunOS, SunSoft and X11/NeWS are trademarks of Sun Microsystems, Inc.

SYBASE is a registered trademark of Sybase, Inc.

Q&A is a trademark of Symantec Corp.

LattisNet is a trademark of SynOptics Communications, Inc.

NET/MASTER is a registered trademark of Systems Center.

Nonstop is a registered trademark of Tandem Computers, Inc.

Tektronix is a trademark of Tektronix, Inc.

Telebit is a trademark of Telebit.

TeleVideo is a registered trademark of Televideo Systems, Inc.

Thomas Conrad logo is a registered trademark of Thomas Conrad Corp.

Toshiba is a registered trademark of Toshiba Corp.

ENCORE and Unisys are registered trademarks of Unisys Corp.

Wang is a registered trademark of Wang Laboratories, Inc.

WATCOM and WATCOM C are trademarks of WATCOM Systems, Inc.

Western Digital is a registered trademark and PLUS is a trademark of Western Digital Corp.

WordStar is a registered trademark of WordStar International Incorporated.

Wyse is a registered trademark of Wyse Technology.

Xerox is a registered trademark of Xerox Corp.