TITLE:              Personal NetWare & Shiva NetModems
DOCUMENT ID:        TID1001268
DOCUMENT REVISION:  1
DATE:               14FEB95
ALERT STATUS:       Yellow
README FOR:         NA

NOVELL PRODUCT and VERSION:
PERSONAL NetWare 1.0

ABSTRACT:
NA

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SYMPTOM

Personal NetWare (PNW) cannot "see" across Shiva NETMODEM's.

Users configuration:

A local network with a PNW server and several client nodes are
connected with 10baseT cable to a hub (segment A). A 10baseT cable
comes out of the hub and connects to a Shiva NetModem.

The Shiva NetModem then connects to another Shiva NetModem via a
telephone link.

The other Shiva NetModem then has a 10baseT cable connecting it to
another hub. Out of the second hub a 10baseT cable connects to a PNW
server (segment B).

The Shiva NetModem software is used to establish the modem link.

The 2 PNW segments function properly as a local LAN but they do not
"see" each other.

Running NET WGFIND or NET SLIST does not find the other workgroup or
server across the net modem link.

CAUSE

It is assumed that the PNW RIP's are being filterd by the net modems.

SOLUTION

Have the user log in into the local workgroup, launch NET ADMIN, go
into Routes, and enter the segment address for the other segment.
I.E: on the A segment, enter in the B segment address. On the B
segment enter in the A segment address.

After manually entering in the segment address for the segment on the
"other side" of the net modem link the nodes were able to "see" each
other and function across the netmodem link.

The system administrator in this setup should be aware of the NET
LINK parameters. If connections across the netmodems are being lost,
the NET LINK parameters should be increased, i.e.: at the DOS prompt
type, NET LINK 10 10 10. If these settings clear up the connection
problems, then reduce to NET LINK settings back toward the default
settings of NET LINK 3 2 0 until connections are stable. Type NET
LINK SAVE to save those settings to the NET.CFG file. This will have
to be done on each node that wishes to communicate across the
netmodem link.

Note however, that communications loss may be the result of the
telephone connection. If this is the case, there are NO PNW
ADJUSTMENTS THAT WILL FIX A TELEPHONE SYSTEM COMMUNICATIONS PROBLEM.

(X) verified by the end user in a laboratory setup.

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