NOVELL TECHNICAL INFORMATION DOCUMENT

DOCUMENT PROCESSING INFO:  This document replaces  FYI-M-1622
TITLE:   Print Shop Deluxe
DOCUMENT ID:  TID800048
DOCUMENT REVISION:  A
DATE:  17AUG94
AUTHOR:  DBADGER;DPARTRID
ALERT STATUS:  Yellow
DISTRIBUTION:  Public
INFORMATION TYPE:  Symptom Solution
README FOR:  NA
NOVELL PRODUCT CLASS:

Desktop Products

NOVELL PRODUCT and VERSION:

DR DOS 6.0

CATEGORY:

Memory

ABSTRACT:

NA

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THE ORIGIN OF THIS INFORMATION MAY BE INTERNAL OR EXTERNAL TO NOVELL. 
NOVELL MAKES EVERY EFFORT WITHIN ITS MEANS TO VERIFY THIS INFORMATION. 
HOWEVER, THE INFORMATION PROVIDED IN THIS DOCUMENT IS FOR YOUR INFORMATION
ONLY.  NOVELL MAKES NO EXPLICIT OR IMPLIED CLAIMS TO THE VALIDITY OF THIS
INFORMATION.
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SYMPTOM

Unable to run Print Shop Deluxe

CAUSE

Print Shop Deluxe will not execute with EMM386.SYS
or  HIDOS.SYS loaded.  Depending on the configuration, Print Shop
Deluxe will  fail either right away (showing a square blinking
cursor), after blanking  the screen, or upon showing its initial
graphics screen.  Although it  appears as if the memory managers
are the issue (both HIDOS.SYS and  EMM386.SYS), other utility
combinations also seemed to produce intermittent  execution
failures.

SOLUTION

Broderbund has a correction available. The file is
available by calling their BBS at 415-883-5889. The file is called
PSDPATCH.COM and is in the Library FIXITS. This file is a run
one-time only patch. PSDPATCH.COM should be copied into the
subdirectory where the Print Shop Deluxe files reside. PSDPATCH.COM
will patch PSD.EXE and can be deleted once the correction has
occured.

If you do not have a modem you can contact Broderbund Customer
Service at 800-521-6263 or Broderbund Technical Support at
415-382-4700.

Keywords DR6 Printshop deluxe Broderbund

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