DOCUMENT:Q177525  08-NOV-2001  [homemisc]
TITLE   :"Fatal Exception 0D" Error Message After Pressing CAPS LOCK Key
PRODUCT :Microsoft Home Miscellaneous Products
PROD/VER:WINDOWS:1.0,2.0,5.0
OPER/SYS:
KEYWORDS:kbenv kberrmsg kbhw kbimu kbHardwarekbfaq

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The information in this article applies to:

 - Microsoft Automap Streets Plus for Windows, version 5.0 
 - Microsoft Automap Trip Planner for Windows, version 5.0 
 - Microsoft Creative Writer for Windows, version 2.0 
 - Microsoft Expedia Streets 98 
 - Microsoft Expedia Streets 98 Deluxe, version 1.0 
 - Microsoft Expedia Trip Planner 98 
 - Microsoft Plus! for Kids, version 1.0 
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SYMPTOMS
========

WARNING: The information in this article has not been confirmed or tested by
Microsoft. Some or all of the information in this article has been taken from
unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS
ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without
warranty of any kind, either express or implied, including but not limited to
the implied warranties of merchantability and/or fitness for a particular
purpose.

If you press the CAPS LOCK key while you are typing in a box in any of the
products listed above, you may receive the following error message on a blue
screen:

   A Fatal Exception 0D has occurred...

Other symptoms may include the screen turning black or the computer not
responding (hangs).

CAUSE
=====

This behavior can occur when you use any of the products listed above on a
Packard Bell computer.


RESOLUTION
==========

To resolve this issue, use one of the following methods:

Method 1
--------

You can work around this issue by using the SHIFT key instead of the CAPS LOCK
key while you are typing in a box.

Method 2
--------

To resolve this issue, turn off the Software Wave Table Enabled setting by
following these steps:

1. Quit all programs that are running, and then restart the computer.

2. Click Start, point to Settings, and then click Control Panel.

3. Double-click System.

4. Click the Device Manager tab.

5. Double-click the Sound, Video And Game Controllers branch to expand it.

6. One of the devices listed below the Sound, Video And Game Controllers branch
   should have a Software Wave Table Enabled setting. You may have to check each
   device for this setting. Locate and turn off this setting by following these
   steps:

   a. Click a device.

   b. Click Properties.

   c. Check each tab for a Software Wave Table Enabled setting.

   d. If you find the Software Wave Table Enabled setting, click the check box
      to clear it, and then skip to step 7.

   e. If you do not find the Software Wave Table Enabled setting, click Cancel
      to close the properties for the device, and then repeat steps A-D with
      another device.

7. Press OK, and then restart the computer.

STATUS
======

Microsoft is researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.

MORE INFORMATION
================

For additional information about disabling the Software Wave Table Enabled
setting, contact Packard Bell. For information about how to contact Packard
Bell, see the following article in the Microsoft Knowledge Base:

   Q60781 Hardware and Software Third-Party Vendor Contact List, L-P



Additional query words: mskids writer max cw2 amap pluskids plusmskids

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Keywords          : kbenv kberrmsg kbhw kbimu kbHardware kbfaq
Technology        : kbHomeProdSearch _IKkbbogus kbHomeMMsearch kbAutomapSearch kbExpediaSearch kbGamesSearch kbPlusKids kbPlusSearch kbExpediaStreets98 kbExpediaStreets98del kbCreativeWriter200 kbAutomapStreetsPlus500 kbAutomapTripPlanner500
Version           : WINDOWS:1.0,2.0,5.0
Issue type        : kbprb

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THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
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MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2001.