DOCUMENT:Q249834  05-SEP-2001  [exchange]
TITLE   :XADM: Mailbox Manager Fails When Installing on Cluster
PRODUCT :Microsoft Exchange
PROD/VER::5.5 SP3
OPER/SYS:
KEYWORDS:exc55sp3 kbExchange550preSP4fix kbExchange550sp4Fix

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The information in this article applies to:

 - Microsoft Exchange Server, version 5.5 SP3 
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SYMPTOMS
========

The Microsoft Exchange Mailbox Manager included in SP3 generates an error
80004005 when you attempt to install it on a cluster server.

CAUSE
=====

Installation doesn't work when the server name and cluster name are different.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server 5.5.
For additional information, please see the following article in the Microsoft
Knowledge Base:

   Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack


WORKAROUND
==========

Rename the cluster to have the same name as the server until the Mailbox Manager
is installed, then rename the cluster to its original name.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5 Service Pack 3. This problem was first corrected in Exchange Server
5.5 Service Pack 4.

MORE INFORMATION
================

The updated Mailbox Manager files are located in the Support file for Exchange
Server 5.5 Service Pack 4. The download location is

   http://www.microsoft.com/exchange/downloads/55/sp4dl_en.asp

and the file is SP4_55SS1.exe. For more information on Mailbox Manager, download
the Support file, unzip into a directory and read the file located at
\ENG\server\support\mbmngr\setup\i386\mbmanug.htm.

Additional query words:

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Keywords          : exc55sp3 kbExchange550preSP4fix kbExchange550sp4Fix 
Technology        : kbExchangeSearch kbZNotKeyword2 kbExchange550SP3
Version           : :5.5 SP3
Issue type        : kbbug
Solution Type     : kbfix

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