DOCUMENT:Q240153  13-JUN-2001  [exchange]
TITLE   :XADM: Error 3355443752 Starting Information Store after Restore
PRODUCT :Microsoft Exchange
PROD/VER::5.5
OPER/SYS:
KEYWORDS:exc55 exc55sp1 exc55sp2

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------

SYMPTOMS
========

If you restore the information store on a recovery server (scratch server)
running the Legato NetWorker BusinesSuite Module for Microsoft Exchange Server
1.1.003 or earlier on a large database (approximately 20 to 30 gigabytes), the
service may not start and a service-specific error 3355443752 error message may
be displayed.

The application event log may contain the following entries:

   Event ID: 5000
   Source: MSExchangeIS
   Type: Error
   Category: General
   Description:
   Unable to initialize the Microsoft Exchange Information Store service. Error
   0xc8000228.

   Event ID: 1080
   Source: MSExchangeIS
   Type: Error
   Category: Recovery
   Description:
   Unable to recover the database because error 0xc8000228 occurred after a
   restore operation. The patch file is not generated from this backup.

   Event ID: 0
   Source: ESE97
   Type: Error
   Category: Logging/Recovery
   Description:
   MSExchangeIS (()) -552

RESOLUTION
==========

Legato recommends that you apply the latest version of the Nsrxchrc.exe file for
the Exchange Agent on the recovery server to finish the restore operation.

To reach Legato Systems, Inc., either:

 - Go to the following Web site:

   Legato Systems, Inc. (http://www.Legato.com)

   - or -

 - Call the support group at your authorized Legato reseller, or call Legato
   Technical Support in California at 650-812-6100.

To download the Networker update refer to the following Legato Systems, Inc., Web
site:

   ftp://ftp.legato.com/pub/NetWorker/Exchange/1.1/1.1-005/


The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: Failure Startup SSE Mailbox Thirdparty won't

======================================================================
Keywords          : exc55 exc55sp1 exc55sp2 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : :5.5
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2001.