DOCUMENT:Q193221 23-FEB-2000 [exchange] TITLE :XADM: Per-Entity MTA Counters Not Working After Upgrade PRODUCT :Microsoft Exchange PROD/VER:winnt:5.0,5.5,5.5 SP1 OPER/SYS: KEYWORDS:exc55sp2fix exc5 exc55 exc55sp1 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 5.0, 5.5, 5.5 SP1 ------------------------------------------------------------------------------- SYMPTOMS ======== When you use Performance Monitor to monitor the throughput of a system, the following counters do not work when you upgrade a server from Exchange Server version 4.0: - Receive msgs/sec - Send msgs/sec - Receive bytes/sec - Send bytes/sec CAUSE ===== This issue is caused by a bug introduced in the message transfer agent (MTA) in versions 5.0 and 5.5. RESOLUTION ========== Exchange Server 5.5 ------------------- To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base: Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack The English version of this fix should have the following file attributes or later: Component: Message Transfer Agent File Name Version ------------------------- Dbserver.sch 5.5.2331.0 Dcprods.cat 5.5.2331.0 Ems_rid.dll 5.5.2331.0 Emsmta.exe 5.5.2331.0 Info4log.cfg 5.5.2331.0 Infodlog.cfg 5.5.2331.0 Infollog.cfg 5.5.2331.0 Infotlog.cfg 5.5.2331.0 Mtacheck.exe 5.5.2331.0 Mtamsg.dll 5.5.2331.0 P2.xv2 5.5.2331.0 X400om.dll 5.5.2331.0 X400omv1.dll 5.5.2331.0 STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange Server versions 5.0 and 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 2. Additional query words: ====================================================================== Keywords : exc55sp2fix exc5 exc55 exc55sp1 Technology : kbExchangeSearch kbExchange500 kbExchange550 kbZNotKeyword2 kbExchange550SP1 Version : winnt:5.0,5.5,5.5 SP1 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.