ErrMsg: "Printer Fonts are Missing" with HP DeskJet 2.1 Driver (99691)


The information in this article applies to:

  • Microsoft Windows 3.1
  • Microsoft Windows 3.11
This article was previously published under Q99691

SYMPTOMS

If you are using a Hewlett-Packard (HP) DeskJet series printer with a version 2.1 printer driver from Hewlett-Packard, you may receive the following error message when you try to open or print from a Windows- based application or change the setup of your DeskJet printer:
HP DeskJet Series v2.1 Error

Printer Fonts missing; select "Printer Fonts" to install fonts or select "OK" again to exit

CAUSE

When you use version 2.1 of the HP DeskJet series printer drivers with a DeskJet, there is an option to install printer and/or screen fonts from the drivers disks. If these fonts have been installed, the system sometimes is unable to locate them. In this case, the fonts need to be reinstalled. To do this, use the workaround listed below. For more information or assistance, call Hewlett-Packard Technical Support

WORKAROUND

  1. Open Control Panel and choose the Printers icon.
  2. Select the DeskJet printer from the list of installed printers, then choose Setup.
  3. Choose Fonts, choose Printer Fonts, then choose OK.
  4. In the Install Printer Fonts dialog box, choose Install Fonts.
  5. Insert the second disk for the HP printer driver version 2.1 in your floppy disk drive. In the Install Fonts: Source Directory box, type the path to the disk. For example, if your floppy disk drive is A, type A:\.
The products included here are manufactured by Hewlett-Packard, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
Modification Type:MajorLast Reviewed:10/14/2003
Keywords:KB99691
©2003 Microsoft Corporation. All rights reserved.