PIF Hot Key Causes Errors or Help to Appear in Mail/Schedule+ (99507)


The information in this article applies to:

  • Microsoft Windows for Workgroups 3.1
  • Microsoft Windows for Workgroups 3.11
This article was previously published under Q99507

SYMPTOMS

Creating and using a program information file (PIF) for an MS-DOS- based application that has a hot key sequence containing the F1 key may cause the Help programs for both Mail and Schedule+ to appear when you access the MS-DOS-based application and then return to either Mail or Schedule+.

WORKAROUND

To work around this problem, you must edit the PIF with the PIF Editor program and modify the hot key sequence so that it does not include the F1 key.

MORE INFORMATION

When you access an MS-DOS-based application with its hot key sequence (as defined in its PIF) and the hot key sequence contains the F1 key, the Help programs for Microsoft Mail and/or Schedule+ may pop up. One of the following messages may also be displayed:
No Help is available for this command
-or-
Help Topic does not exist
This situation continues until you quit and restart Microsoft Windows for Workgroups. Closing the MS-DOS-based application or exiting and signing out of Mail and/or Schedule+ has no effect on this condition.

Steps to Reproduce Problem

  1. Create a PIF for the MS-DOS command prompt that contains F1 in the hot key sequence.
  2. Execute the MS-DOS command prompt using your PIF.
  3. Start Microsoft Mail or Schedule+.
  4. Use the hot key sequence to switch back to the MS-DOS command prompt.
The next time you enter Mail or Schedule+ and try to access any of the menus, the Help program will appear. Subsequent attempts to access Mail or Schedule+ may result in the aforementioned error messages.
Modification Type:MajorLast Reviewed:10/14/2003
Keywords:KB99507
©2003 Microsoft Corporation. All rights reserved.