Err Msg Starting Windows: Access to Specified Device, Path... (99494)


The information in this article applies to:

  • Microsoft Windows 3.0
  • Microsoft Windows 3.0a
  • Microsoft Windows 3.1
  • Microsoft Windows 3.11
  • Microsoft Windows for Workgroups 3.1
  • Microsoft Windows for Workgroups 3.11
This article was previously published under Q99494
3.00 3.00a 3.10 3.11
WINDOWS
kbtool kberrmsg kb3rdparty

SYMPTOMS

When you start Microsoft Windows or Windows for Workgroups after installing new software, you receive the following error message:
Access to specified device, path, or file is denied.
This error occurs after you install new software.

CAUSE

Loading the VSafe utility (VSAFE.COM) from MS-DOS 6.0 (or a Central Point Software program), installing new software, and then starting Windows or Windows for Workgroups generates this error message because some of the file sizes have changed (for example, you have an existing MOUSE.COM file and you install Microsoft Mouse driver version 9.0, which replaces your MOUSE.COM file).

RESOLUTION

To correct the problem, run Microsoft Anti-Virus (or CPAV.EXE from Central Point Software) to update the files. For example:

  1. Run MSAV.EXE (MS-DOS 6.0).
  2. Run Detect.
  3. After you receive the "Verify Error" message, choose the Update button to update each of the above files.
  4. Restart Windows.
If you installed Microsoft Mouse version 9.0, update MOUSE.EXE, MOUSEMGR.EXE, POINTER.EXE, and README.EXE.
Modification Type:MinorLast Reviewed:7/7/2005
Keywords:KB99494
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