Mac Srv: Serial Number Conflicts and Routing (99393)
The information in this article applies to:
- Microsoft Mail for AppleTalk Networks 3.0
- Microsoft Mail for AppleTalk Networks 3.1
This article was previously published under Q99393 SYMPTOMS
It is possible to see inconsistent routing problems with versions 3.0
and 3.1 of Microsoft Mail for AppleTalk Networks. Symptoms for routing
problems are the following:
- Routing configurations suddenly defaults to "No Connection" in the Mail
Network Administrator program.
- User lists disappear from the All listing on one or more servers with
no warning.
CAUSE
Two Microsoft Mail servers at different sites contain identical serial
numbers. If a duplicate serial number server is inadvertently placed
on a routed network, the following standard duplicate serial number
message will NOT be displayed:
"There is another copy of this Microsoft Mail Server active on your
network. The server on this machine has been stopped."
RESOLUTION
Use Global Server Report feature from the Mail Network Administrator
program to verify that all servers have a unique serial number. If two
or more servers contain the same serial number, all but one must be
removed and the existing users moved to another server. It is not
possible to change the serial number of a mail server.
If data from the duplicate server must be maintained, use the Move
User feature from version 3.1a of the Mail Network Administrator.
With version 3.0 of Microsoft Mail, it is possible to duplicate user
accounts on a second server and then forward mail messages to the new
account. After all messages have been forwarded, the duplicate server
can be removed from the network.
After the duplicate server has been removed, routing and user name
propagation will return to normal.
| Modification Type: | Major | Last Reviewed: | 10/23/2003 |
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| Keywords: | KB99393 |
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