Mac LDF: Mail Tools Err Msg: File Unrecognizable (98962)
The information in this article applies to:
- Microsoft Mail for AppleTalk Networks 3.1
This article was previously published under Q98962 SYMPTOMS
When rebuilding a local data file with version 3.1 of Microsoft Mail for
AppleTalk Networks, the Mail Tools application may return the following
error message:
File Unrecognizable
It is possible the error is reported incorrectly, and the local data file
is still capable of being rebuilt.
CAUSE
The Mail Tools local mail rebuild routine does not recover messages for
which no parent folder exists. In other words, if all the messages are in a
folder called Local Folder, but the information about the existence of
Local Folder is corrupt, then Mail Tools will not attempt to recover the
messages, because it does not know where they belong. Likewise, if the
corruption occurs in the local data file's header, Mail Tools will return
the "File Unrecognizable" error message.
RESOLUTION
Upgrade to version 3.1a of Microsoft Mail for AppleTalk Networks, and run
the Mail Tools from that version. For information about how to obtain the
upgrade, please call Microsoft Sales at (800) 227-4679.
| Modification Type: | Major | Last Reviewed: | 11/9/1999 |
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| Keywords: | KB98962 |
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