Encarta 1993: Minimal Installation May Cause Sound Gaps (98850)

MORE INFORMATION

The recommended installation of Encarta (which requires 7.9 MB of disk space) provides faster performance than the minimal installation (which requires 2.5 MB of disk space). The slower performance of the minimal installation may make a normally Multimedia PC compatible system produce intermittent sound gaps in the Encarta animations. This only occurs in animations.

This gap in the sound can occur if you are running low on memory and, due to the minimal installation, a piece of code must be accessed from the compact disc while the animation is running. The read head moves away from the location of the currently running animation and if it cannot return to that location before the buffer empties, it will produce a gap in the sound.

This may also occur if the compact disc device driver is not functioning properly. It may be sending empty blocks of data to the buffer or it may not return to the right place on the compact disc when the read head moves.

For more information in the Microsoft Knowledge Base query on the following words:

Workaround

1. Reinstall Encarta using the installation recommended by the Encarta Setup program.
2. Install the most current drivers for the compact disc drive.