3COM: Mail Is Not Sent Through Gateway (98055)

RESOLUTION

Remove the stranded messages from the processing subdirectories before restarting the gateway.

If you want to try to save the mail messages for later, back up the following subdirectories with their files to a different location. Then delete the message files and subdirectories in these locations:

1. In the gateway-software subdirectory:

   3C-OUT
   MFFPUT
   MFFGET

2. In the Microsoft Mail postoffice database directory:

   P1

NOTE: Do NOT erase the POPULATE.MSM file or any currently dated message- header files in the P1 directory. Remove only older files.

To get the gateway running, you need to clear all files out of these directories and restart the gateway.

Later, you can try to resend the mail by copying the message files back into the original directories.

If the problem persists, try the following:

• Use a faster PC for the gateway, such as a 386/25 or faster with a 16-bit high speed network interface card.
• Increase the interval between firing times from the default of 10 minutes to 20 minutes.
• Use the .INI parameter FIRETIME to selectively increase gateway throughput during peak times if needed.
• Make sure you address mail to fewer than 99 users at any one time.
• If you have large attachments to send, make sure the address list is small. You might have to send the mail multiple times to fit within the memory limits of the gateway.