Acer Computers Hang After Installing DoubleSpace (97151)


The information in this article applies to:

  • Microsoft MS-DOS operating system 6.0
  • Microsoft MS-DOS operating system 6.2
  • Microsoft MS-DOS operating system 6.22
This article was previously published under Q97151

SYMPTOMS

This information applies to both Microsoft DoubleSpace and Microsoft DriveSpace. For MS-DOS 6.22, use DRVSPACE in place of DBLSPACE for commands and filenames.

Your Acer computer stops responding (hangs) after you install DoubleSpace.

CAUSE

According to Acer Technical Support, 386 11/16SX and 386 11/20SX machines with BIOS revisions earlier than 1.2 revision 4 hang after you install DoubleSpace.

RESOLUTION

According to Acer Technical Support, you need to upgrade to BIOS version 1.2 revision 4 to correct this problem. For more information, about the BIOS upgrade, contact Acer Technical Support. For more information, query on the following words in the Microsoft Knowledge Base:

doublespace and setup and reboot and hangs

Acer computers are manufactured by Acer Technologies Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
Modification Type:MajorLast Reviewed:11/23/1999
Keywords:KB97151
©2002 Microsoft Corporation. All rights reserved.