3COM: Mail Moves Only in One Direction (97085)
The information in this article applies to:
- Microsoft Mail Gateway to 3Com 3+Mail 1.0
This article was previously published under Q97085 SYMPTOMS
In the Microsoft Mail Gateway to 3Com 3+Mail version 1.0, mail moves from
Microsoft Mail to 3Com 3+Mail, but does not move in the opposite direction.
CAUSE
One of the following can cause this error:
- A message is stranded
- A message is corrupted
- A message has more than 99 recipients
- A message is too large for the gateway to process
RESOLUTION
To address this problem, perform these two steps:
- Purge the process directories to remove any stranded mail. For more
information on this process, query in the Microsoft Knowledge Base on
the following words:
3Com and stranded and process - If the problem remains, delete the first message in the queue to go from
3Com 3+Mail to Microsoft Mail. To perform this step, log in as a 3Com
3+Mail Name/Mail administrator anywhere on the network, it is not
necessary to log in at the gateway PC. Use the 3Com 3M.EXE command-line
utility to send the 3M DEL1M command to the _GATEWAY user to delete only
the oldest message. Delete one file at a time to purge the gateway, then
restart it. Correct the problems in the deleted messages and resend
them.
| Modification Type: | Major | Last Reviewed: | 11/5/1999 |
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| Keywords: | KB97085 |
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