Setup Stops Before Completing Upgrade (96832)


The information in this article applies to:

  • Microsoft MS-DOS operating system 5.0
  • Microsoft MS-DOS operating system 5.0a
  • Microsoft MS-DOS operating system 6.0
  • Microsoft MS-DOS operating system 6.2
  • Microsoft MS-DOS operating system 6.21
This article was previously published under Q96832

SUMMARY

This article addresses the problem of the MS-DOS Setup program stopping before completing the installation process. This information applies to MS-DOS 5 Upgrade, MS-DOS 6 Upgrade, MS-DOS 6.2 Upgrade, MS-DOS 6.2 Step-Up, and MS-DOS 6.21 Upgrade.

MORE INFORMATION

Setup Stops Before You Create an Uninstall Disk

If Setup stops before you create an Uninstall disk, do the following:

  1. Remove any disks in the floppy disk drives and restart your computer by pressing CTRL+ALT+DEL.
  2. Insert an unformatted disk in drive A.
  3. Type the following at the MS-DOS command prompt and press ENTER:

    format a: /s

    MS-DOS formats the floppy disk in drive A and transfers system files to the disk.
  4. Restart your computer with the floppy disk in drive A.
  5. Type the following at the MS-DOS command prompt and press ENTER to make sure you can access your hard disk drive

    dir <drive>:

    where <drive> is your hard disk drive. For example if your hard disk drive is drive C, type the following command:

    dir c:

  6. Run Setup again. If you get a message about an incompatible partition, call Microsoft Product Support Services. Do not use the SETUP /U command.

Setup Stops After You Create an Uninstall Disk

If Setup stops after you create an Uninstall disk but before Setup is 99 percent complete, do not run Setup again. Also, do not restart your computer using your previous version of MS-DOS on your hard disk drive. Instead, do the following:

  1. Insert the Uninstall disk in drive A.
  2. Restart your computer by pressing CTRL+ALT+DEL. Setup displays a dialog box.
  3. Press C to continue Setup.
If you cannot continue Setup or if Setup stops when it is 99 percent complete, call Microsoft Product Support Services.
Modification Type:MajorLast Reviewed:11/26/2003
Keywords:KB96832
©2003 Microsoft Corporation. All rights reserved.