3COM: Conversion to Mail 3.0 Windows Client Fails (96125)
The information in this article applies to:
- Microsoft Mail Gateway to 3Com 3+Mail 3.0
This article was previously published under Q96125 SYMPTOMS
An attempt to use the Conversion Utility from 3Com 3+Mail for Microsoft
Mail for PC Networks version 3.0 with Microsoft Mail for Windows version
3.0 does not work properly. Messages are missing and folders are
incomplete.
CAUSE
The Conversion Utility was written for version 2.1 of the Microsoft Mail
database architecture. It does not place the folders into the Windows
client Mail Message File (.MMF).
RESOLUTION
Use the MS-DOS client to determine if the folders have been converted.
The Conversion Utility can convert the folders correctly but has not
placed the folders into the Windows client .MMF file.
If this is the case, use the Windows-based CONVERT.EXE program, provided
with Microsoft Mail version 3.0, to convert the MS-DOS client folders into
Windows folders.
After you run CONVERT.EXE, if the folders do not appear in the Windows
client, perform the following five steps to regenerate the folders in the
MS-DOS client:
- Archive the folders
- Delete the folders
- Recreate the folders
- Restore the archive
- Use the CONVERT.EXE program to move the folders into the .MMF file
| Modification Type: | Major | Last Reviewed: | 11/15/1999 |
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| Keywords: | KB96125 |
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