Acrobat PDF functionality is missing, or Outlook closes unexpectedly after you upgrade to Outlook 2007 (925761)


The information in this article applies to:

  • Microsoft Office Outlook 2007

Beta Information

This article discusses a Beta release of a Microsoft product. The information in this article is provided as-is and is subject to change without notice.

No formal product support is available from Microsoft for this Beta product. For information about how to obtain support for a Beta release, see the documentation that is included with the Beta product files, or check the Web location where you downloaded the release.

SYMPTOMS

You have Adobe Acrobat 6.x or a later version of Adobe Acrobat installed. After you upgrade to Microsoft Office Outlook 2007, you experience one of the following symptoms:
  • Acrobat PDF functionality is missing in Outlook 2007.
  • Outlook 2007 closes unexpectedly when you try to send or open an e-mail item. If this symptom occurs, you may receive the following error message:
    Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.
    Additionally, the error report contains an error signature that resembles the following:
    Application nameApplication versionModule nameModule versionOffset
    Outlook.exe12.0.3111.1010Kernel32.dll5.1.2600.21800001eb33
    Note Application versions, module names, module versions, and offset values may vary.

CAUSE

This issue may occur because the version of Adobe Acrobat that you have installed is incompatible with Outlook 2007. For example, Outlook 2007 automatically disables Adobe Acrobat functionality if you have Adobe Acrobat 6 or Adobe Acrobat 8 installed.

WORKAROUND

To work around this issue, use one of the following methods.

Method 1: Upgrade to Adobe Acrobat 7.0.7 or a later version of Adobe Acrobat

For more information about how to upgrade, visit the following Adobe Web site:

http://www.adobe.com/

If you have a version of Adobe Acrobat 7.x that is earlier than 7.0.7, install the Adobe Acrobat 7.0.7 update. To do this, visit the following Adobe Web site:

http://www.adobe.com/support/techdocs/332877.html

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Method 2: Disable Acrobat PDFMaker integration for Outlook

If you have a different version of Adobe Acrobat or if method 1 does not resolve the issue, disable the Acrobat PDFMaker integration for Outlook. To do this, follow these steps:
  1. Exit all programs.
  2. Click Start, click Control Panel, and then click Add or Remove Programs.
  3. Under Currently installed programs and updates, click your version of Adobe Acrobat, and then click Change.
  4. Click Next.
  5. Click Modify, and then click Next.
  6. Expand Create Adobe PDF.
  7. Expand Acrobat PDFMaker.
  8. Click the icon next to Microsoft Outlook, and then click This feature will not be available.
  9. Click Next.
  10. Click Update.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:9/27/2006
Keywords:kbconversion kbCrashes kbProd2Web kb3rdparty kberrmsg kbAddIn kbstartprogram kbExpertiseBeginner kbprb KB925761 kbAudKnowledgeWorker
©2004 Microsoft Corporation. All rights reserved.