CPU use may reach 100 percent after you use the Enabled Languages Kit to configure a Windows XP-based computer (924994)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional

SYMPTOMS

You use the Enabled Languages Kit (ELK) to configure a Microsoft Windows XP-based computer to use a new language locale. After you do this, CPU use may reach 100 percent. Additionally, the computer may stop responding. This problem occurs when an external CD or DVD drive is detected.

CAUSE

This problem is caused by the way that the default region settings for the CD or DVD drive are determined. When a CD or DVD drive is detected, the default DVD region settings are selected from a built-in list of locales. Because the built-in list does not include locales from the Enabled Languages Kit, the correct locale is not found. Therefore, an infinite loop scenario occurs. This behavior causes Windows to stop responding.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTime
Storprop.dll5.1.2600.299274,75208-Sep-200613:07
Updspapi.dll6.2.29.0371,42412-Oct-200523:12

WORKAROUND

To work around this problem, remove the Enabled Languages Kit, or change to a language locale that is not included in the Enabled Languages Kit.

Note This workaround may prevent you from installing language interface packs.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MajorLast Reviewed:9/25/2006
Keywords:kbfix kbQFE kbhotfixserver kbpubtypekc KB924994 kbAudITPRO
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