A Windows Server 2003-based computer that is using an AMD PowerNow! driver stops responding (924441)

RESOLUTION

Windows Server 2003 hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, the computer must be running one of the following operating systems:

A 32-bit version of Windows Server 2003 with Service Pack 1 (SP1)
An Itanium-based version of Windows Server 2003 with SP1
An x64-based version of Windows

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Windows Server 2003, x86-based versions

File name	File version	File size	Date	Time	Platform	SP requirement	Service branch
Ntkrnlmp.exe	5.2.3790.2780	4,627,968	30-Aug-2006	06:38	x64	SP1	SP1QFE
Ntoskrnl.exe	5.2.3790.2780	4,482,048	30-Aug-2006	06:38	x64	SP1	SP1QFE

Windows Server 2003, x64-based versions

File name	File version	File size	Date	Time	Platform	SP requirement	Service branch
Ntkrnlmp.exe	5.2.3790.2780	4,627,968	30-Aug-2006	06:38	x64	SP1	SP1QFE
Ntoskrnl.exe	5.2.3790.2780	4,482,048	30-Aug-2006	06:38	x64	SP1	SP1QFE

Windows Server 2003, Itanium-based versions

File name	File version	File size	Date	Time	Platform
Ntkrnlmp.exe	5.2.3790.2779	6,494,720	28-Aug-2006	13:00	IA-64

MORE INFORMATION

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for x64-based versions of Microsoft Windows

If your hardware came with a Microsoft Windows x64 edition already installed, your hardware manufacturer provides technical support and assistance for the Windows x64 edition. In this case, your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation by using unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with a Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware. If you purchased a Windows x64 edition such as a Microsoft Windows Server 2003 x64 edition separately, contact Microsoft for technical support.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.