Exchange VSS backup is failing (924262)


The information in this article applies to:

  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
Source: Microsoft Support

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SYMPTOMS

Customer's Exchange VSS Snapshot backup is failing.

ERROR MESSAGE (If applicable): 
Event ID     : 211
Source       : SnapDrive
Type         : Error
Generated    : 3/2/2006 12:00:37 AM
Message      : Unable to create a snapshot.   Error message : ZAPI: An attempt to 
create snapshot '{f583cb88-8da1-4f50-879f-f28a79ebca9f}' of the 'vol2_exchlogs' 
volume with 'async' option 'true' failed on the filer 192.168.85.123. Error code: 
135. Error description: No more snapshots available..    

Event ID     : 219
Source       : SnapDrive
Type         : Warning
Generated    : 3/2/2006 12:00:37 AM
Message      : Failed to create a consistent 
snapshot({f583cb88-8da1-4f50-879f-f28a79ebca9f}) of one or more virtual disk(s).  
Please review event log for more information.  

Event ID     : 12293
Source       : VSS
Type         : Error
Generated    : 3/2/2006 12:00:37 AM
Message      : Volume Shadow Copy Service error: Error calling a routine on the 
Shadow Copy Provider {ddd3d232-a96f-4ac5-8f7b-250fd91fd102}. Routine details 
CommitSnapshots({f583cb88-8da1-4f50-879f-f28a79ebca9f}) [hr = 0xc0040307].

Event ID     : 4354
Source       : Navssprv
Type         : Error
Generated    : 3/2/2006 12:00:37 AM
Message      : NetApp VSS hardware provider failed in CommitSnapshots method 
[SnapshotSetId={f583cb88-8da1-4f50-879f-f28a79ebca9f}].  SnapDrive failed to create 
snapshot.   Please check SnapDrive event logs.      The data is the error code.  

Event ID     : 4356
Source       : Navssprv
Type         : Error
Generated    : 3/2/2006 12:00:37 AM
Message      : NetApp VSS hardware provider's AbortSnapshot method is called 
[SnapshotSetId={f583cb88-8da1-4f50-879f-f28a79ebca9f}].  VSS has failed the current 
shadow copy session because the previous errors are not continuable.  

Event ID     : 202
Source       : SnapManager for Exchange
Type         : Error
Generated    : 3/2/2006 12:00:40 AM
Message      : SnapManager VSS backup operation failed.   Error in calling VSS API: 
Error code = 0x8004230f Error description: VSS_E_UNEXPECTED_PROVIDER_ERROR  (Error 
Code: 0x8004230f)

When we run the command: vssadmin list writers >c:\vsswriters.txt, we see an error with the Exchange writer: 
Writer name: 'Microsoft Exchange Writer'
Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
Writer Instance Id: {814dcf94-5194-46d3-9623-cdd3fad6654b}
State: [9] Failed
Last error: No error

ENVIRONMENT:
Exchange Server 2003 Service Pack 1
Winows Server 2003 Service Pack 1
NetApp SnapManager for Exchange

CAUSE

Customer exceeded the maximum number of Snapshot copies per volume.

RESOLUTION

We deleted a Snapshot copy and this allowed us to continue with our present backup.

MORE INFORMATION

As per NetApp documentation, we can store up to 255 Snapshot copies per volume.
http://www.netapp.com/products/software/snapshot.html

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Modification Type:MinorLast Reviewed:10/6/2006
Keywords:kbprb kbtshoot kbrapidpub KB924262 kbAudITPRO
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