Error code 0XC0070002 with SMTP sub component when installing Exchange 2003 service pack (924257)


The information in this article applies to:

  • Microsoft Exchange Server 2003 Service Pack 2
  • Microsoft Exchange Server 2003 Enterprise Edition, Service Pack 1 (SP-1)
  • Microsoft Exchange Server 2003 Standard Edition, Service Pack 1 (SP1)
Source: Microsoft Support

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SYMPTOMS

Exchange 2003 service pack installation fails with the Error code 0XC0070002 with SMTP sub component.

It also logs MSEXchangesetup 1002 in the application log

CAUSE

The following registry key is missing
  1. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\REORG\Performance
  2. Either Exchmem.dll is missing or there is a version mismatch of the same in the below locations
    • in <Drive letter>:\program files\exchsrvr\bin
    • in <Drive Letter>:\program files\microsoft integration \microsoft

RESOLUTION

Check for the following registry key if it is not present export it from any other exchange server / node or even you can send it from your test box where this key is present and inport into the exchange server where you have the issue or create one with the following sub components.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\REORG\Performance]
"Library"="C:\\Program Files\\Exchsrvr\\bin\\exprfdll.dll"
"Open"="REORGOpen"
"Close"="REORGClose"
"Collect"="REORGCollect"
"PerfIniFile"="reorgctrs.ini"
"WbemAdapFileSignature"=hex:03,d9,8c,79,4e,d6,29,c9,52,62,25,4e,19,12,a7,df
"WbemAdapFileTime"=hex:d6,d4,53,48,ce,34,c5,01
"WbemAdapFileSize"=dword:00002600
"WbemAdapStatus"=dword:00000000
"Last Counter"=dword:000043c0
"Last Help"=dword:000043c1
"First Counter"=dword:000043b2
"First Help"=dword:000043b3


Also make sure that you have same version of exchmem.dll present in the both the locations on the affected server

Exchmem.dll location
(in <Drive letter>:\program files\exchsrvr\bin directory)
(in <Drive Letter>:\program files\microsoft integration \microsoft )

Restart the Exchange server and now you can apply the exchange 2003 servicepack

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Modification Type:MinorLast Reviewed:10/6/2006
Keywords:kbprb kbtshoot kbrapidpub KB924257 kbAudITPRO
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