Unable to move items from inbox to other folders (924254)


The information in this article applies to:

  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
Source: Microsoft Support

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SYMPTOMS

Users are unable to move items from their inbox to other folders in their mailbox or to a .pst file.

ERROR MESSAGE (If applicable):
Can't move the items. The item could not be moved. It was either already moved or deleted, or access was denied.

ENVIRONMENT:
Exchange Server 2003 Service Pack 1
Outlook 2003 Service Pack 1

CAUSE

We discovered that the working folder for email conversion was located on a slow/busy drive.

RESOLUTION

Followed the steps in KB822936 to move the working folder to a different disk.
  1. Start Registry Editor.
  2. Locate and then click the following key in the registry:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ParametersSystem
  3. In the right-side pane, double-click Working Directory:REG_SZ: Folder_Path.
  4. In the String Editor box, type the path of a folder on a faster drive, and then click OK.
  5. Close Registry Editor.

MORE INFORMATION

822936 Message Flow to the Local Delivery Queue Is Very Slow

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Modification Type:MinorLast Reviewed:10/6/2006
Keywords:kbprb kbtshoot kbrapidpub KB924254 kbAudITPRO
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