Exchange Best Practices Analyzer Cites Missing FQDN or NetBIOS name in Exchange Server Attribute Service (924252)


The information in this article applies to:

  • Microsoft Exchange 2000 Enterprise Server
  • Microsoft Exchange 2000 Server
  • Microsoft Exchange 2000 Server SP1
  • Microsoft Exchange 2000 Server SP2
  • Microsoft Exchange 2000 Server SP3
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Enterprise Edition, Service Pack 1 (SP-1)
  • Microsoft Exchange Server 2003 Service Pack 2
  • Microsoft Exchange Server 2003 Standard Edition, Service Pack 1 (SP1)
Source: Microsoft Support

RAPID PUBLISHING

RAPID PUBLISHING ARTICLES PROVIDE INFORMATION IN RESPONSE TO EMERGING OR UNIQUE TOPICS, AND MAY BE UPDATED AS NEW INFORMATION BECOMES AVAILABLE.

SYMPTOMS

The Exchange Best Practices Analyzer Cites in the Critical Issues List, the following error:
Missing FQDN in <exchangeattributename> service principal name

For example:
Missing FQDN in 'exchangeMDB' service principal name
Missing FQDN in 'exchangeRFR' service principal name
Missing NetBIOS in 'exchangeMDB' service principal name
Missing NetBIOS in 'exchangeRFR' service principal name

CAUSE

The service principal values are missing from the active directory attribute on the server machine account object.

RESOLUTION

Use ADSIEdit to manually add the attributes.

ADSIEdit is available as part of the windows 200/2003 Support tools available for download from http://www.microsoft.com/downloads
To correct the problem:

Open ADSIEdit.
Open ADSIEdit and navigate to the following:

CN=servername,CN=containerpath,DC=domain,DC=com.


Substitute your domain name and container path.

Note: If the container path to the server machine account object is unknown, use Active Directory Users and Computers to search for the server, and then select the Object tab to get the container path. By default the server machine account object will be located in the Computers container immediately under the domain. If the Object tab is not visible, enable Advanced Features from the View pull down menu.

Right click on the server machine account object and select Properties. From the Properties list navigate to the serviceprincipalname attribute and add the missing values.

For example:

exchangeMDB/NetBIOS domain name
exchangeMDB/Fully qualified domain name
exchangeRFR/NetBIOS domain name
exchangeRFR/Fully qualified domain name

DISCLAIMER

MICROSOFT AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS WEBSITE FOR ANY PURPOSE. THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS WEBSITE COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. MICROSOFT AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE PRODUCT(S) AND/OR THE PROGRAM(S) DESCRIBED HEREIN AT ANY TIME.

For more information on the terms of use, click on the link below:
http://support.microsoft.com/tou/
Modification Type:MinorLast Reviewed:10/6/2006
Keywords:kbprb kbtshoot kbrapidpub KB924252 kbAudITPRO
©2004 Microsoft Corporation. All rights reserved.