User unable to sync contacts using MSAS. Error code 800703FA (924218)


The information in this article applies to:

  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
Source: Microsoft Support

RAPID PUBLISHING

RAPID PUBLISHING ARTICLES PROVIDE INFORMATION IN RESPONSE TO EMERGING OR UNIQUE TOPICS, AND MAY BE UPDATED AS NEW INFORMATION BECOMES AVAILABLE.

SYMPTOMS

One user not able to do an MSAS on his contacts folder. He can do a sync for his Inbox and Calendar. When Syncing the contacts using his windows Mobile 5 device he gets the MAPI error 800703FA

******************************** All steps within the * line didnt work ***************************
  1. Export the contacts out to a PST
  2. Delete the Contacts folder using MFCmapi tool
  3. Recreate the contacts folder using outlook /resetfolders. This will create a blank contacts folder for that user
  4. Try and sync with a blank contact folder
  5. If able to sync with contact folder checked then import back the contact from PST back to contacts folder
  6. Move mailbox to different store and test active sync
******************************** All steps within the * line didnt work ***************************

CAUSE

Not known

RESOLUTION

-Device type Sprint 6700

-We did a device hard reset to resolve the issue.

DISCLAIMER

MICROSOFT AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS WEBSITE FOR ANY PURPOSE. THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS WEBSITE COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. MICROSOFT AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE PRODUCT(S) AND/OR THE PROGRAM(S) DESCRIBED HEREIN AT ANY TIME.

For more information on the terms of use, click on the link below:
http://support.microsoft.com/tou/
Modification Type:MinorLast Reviewed:10/6/2006
Keywords:kbprb kbtshoot kbrapidpub KB924218 kbAudITPRO
©2004 Microsoft Corporation. All rights reserved.