Error event ID 116 is logged in the Application log every time that you start a server that is running Exchange 2000 Server (924171)

RESOLUTION

To troubleshoot this problem, determine whether duplicate StoreEvents system folders exist. To do this, follow these steps:

1. Start a Web browser such as Microsoft Internet Explorer.
2. Visit the following Microsoft Outlook Web Access Web address:

   http://ServerName/public/non_ipm_subtree

   In this Web address, replace ServerName with the name of the Exchange server.
3. Examine the contents of the Folders pane to determine whether duplicate StoreEvents{GUID} folders are listed.
   
   Note Duplicate StoreEvents{GUID} folders have the same GUID.
4. If duplicate StoreEvents{GUID} folders appear, expand each StoreEvents{GUID} folder to determine whether each StoreEvents{GUID} folder contains the following subfolders:
   • globalevents
   • internal
5. Perform one of the following actions, as appropriate for your situation:
   • If you receive an error message when you try to expand a particular StoreEvents{GUID} folder, remove that folder.
   • If a particular StoreEvents{GUID} folder does not contain both subfolders that are listed in step 4, remove that folder.
   • If both StoreEvents{GUID} folders contain the subfolders that are listed in step 4, remove the StoreEvents{GUID} folder that appears last in the folder list.
   To remove a StoreEvents{GUID} folder, right-click StoreEvents{GUID}, and then click Delete. Then, click OK to confirm the removal of the folder.

Note If you cannot remove the StoreEvents{GUID} folder from the Web browser, remove the folder by using the Exchange System Manager tool. To do this, follow these steps:

1. Start Exchange System Manager To do this, click Start, point to Programs, point to Microsoft Exchange, and then click System Manager.
2. In Exchange System Manager, expand Folders, right-click Public Folders, and then click View System Folders.
3. Expand Public Folders, right-click the StoreEvents{GUID} system folder that you want to remove, and then click Delete.
4. When you receive the following message, click Yes:The subfolders in this folder will also be deleted. Are you sure you want to delete the 'StoreEvents{GUID}' folder?

After you remove the duplicate StoreEvents{GUID} system folder, dismount and then mount the public folder store. Then, restart the computer to determine whether event ID 166 is logged in the Application log.