E-mail messages are sent to the Conndata\Badmail folder instead of to Exchange Server 2003 when you use the Novell GroupWise Gateway/Internet Agent program to handle incoming e-mail messages (924147)

SYMPTOMS

You use the Novell GroupWise Gateway/Internet Agent program to handle incoming e-mail messages on a computer that is running Novell GroupWise. When you do this, you experience the following symptoms:

E-mail messages are not delivered to a computer that is running Microsoft Exchange Server 2003. Instead, the e-mail messages are delivered to the Conndata\Badmail folder.
The following events are logged in the Application log:

Event ID 54201Event Type: Warning
Event Source: MSExchangeGWISE
Event Category: GroupWise to Exchange Conversion
Event ID: 54201
Date: date
Time: time
User: N/A
Computer: Server_Name
Description: Error {GRC:180c}: Cannot parse GroupWise messageEvent ID 41504Event Type: Error
Event Source: MSExchangeGWISE
Event Category: GroupWise to Exchange Conversion
Event ID: 41504
Date: date
Time: time
User: N/A
Computer: Server_Name
Description: Invalid GroupWise message. Moving item to BADMAIL queue.

RESOLUTION

To resolve this issue, add the following entries to the Gwia.cfg file on the Novell GroupWise server:

/DIA
/ari-never

Note The Gwia.cfg file is located in the Sys/system folder.

MORE INFORMATION

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