Disc recording software stops responding when you try to burn a disc on a Windows XP-based computer (924051)

SYMPTOMS

When you try to burn a disc on a Microsoft Windows XP-based computer, the burn fails. Additionally, you may experience symptoms that resemble either of the following:

When you try to burn a DVD disc, the progress bar reaches the end. However, the recording track still shows track 0. The burn does not progress beyond this point.
When you try to burn a music CD, the progress bar for the current track stops responding when the progress bar partially finishes. The burn does not progress beyond this point.

You do not receive an error message. The disc recording software stops responding.

This problem may occur if the following conditions are true:

The disc burner drive uses a Serial Advanced Technology Attachment (SATA) controller and the transfer mode is set to Direct Memory Access (DMA).
The computer is using an SB450 Southbridge chipset or an SB600 Southbridge chipset.

Note To determine whether your computer is using an SB450 Southbridge chipset or an SB600 Southbridge chipset, follow these steps:
1. Click Start, click Run, type devmgmt.msc, and then click OK.
2. Double-click SCSI and RAID controllers.
3. Right-click the listed controller, and then click Properties.
  
  Note If more than one controller is listed, you may have to repeat these steps for each controller.
4. Click the Details tab.
5. Select Hardware IDs in the list.
6. Note the hardware ID that is listed for the device, and then use the following table to determine whether the computer is using an SB450 Southbridge chipset or an SB600 Southbridge chipset.
  Chipset Hardware ID
  SB450 Southbridge PCI\VEN_1002&DEV_4372
  SB600 Southbridge PCI\VEN_1002&DEV_4380

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Windows XP

File name	File version	File size	Date	Time	Platform
Atapi.sys	5.1.2600.2993	96,384	11-Sep-2006	08:55	x86

MORE INFORMATION

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates