An outgoing e-mail message that includes disclaimer text causes the AntigenInternet.exe process to stop responding in Antigen 9.0 for Exchange (924008)


The information in this article applies to:

  • Microsoft Antigen 9.0 for Exchange

SYMPTOMS

You use Microsoft Antigen 9.0 for Exchange in your organization. When you try to send an e-mail message that includes disclaimer text, the AntigenInternet.exe process stops responding. Additionally, you may receive "exceeded Internet time-out" errors.

CAUSE

This problem occurs if the disclaimer text that the e-mail message includes contains characters from a code page that is not present on the computer.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Antigen 9.0 for Exchange service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

You do not have to restart the computer after you apply the hotfix. This update will stop and then restart the SMTP service and the Microsoft Exchange Information Store service. However, if these services cannot be stopped for any reason and certain files are left open, you may have to restart the computer to complete the hotfix installation.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Antigeninternet.exe9.0.1055.15725,50402-Aug-200614:16x86
Sfxcab.exe9.0.1055.1536,86425-Aug-200606:21x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MajorLast Reviewed:9/28/2006
Keywords:kbQFE kbfix kbBug kbhotfixserver kbpubtypekc KB924008 kbAudITPRO
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