The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
SYMPTOMS
When you try to access Help for the Reports folder in the Microsoft Dynamics CRM client for Microsoft Office Outlook, Help is not available. In addition, you receive the following error message:
Help on the requested page could not be found.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM 3.0 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time item in Control Panel.
Microsoft Dynamics CRM client for Outlook
|
| Appgrid.htc | Not Applicable | 11,817 | 03-Aug-2006 | 23:04 | Not Applicable |
| Global.js | Not Applicable | 19,428 | 03-Aug-2006 | 23:04 | Not Applicable |
| Microsoft.crm.application.components.application.dll | 3.0.5300.1252 | 596,856 | 04-Aug-2006 | 03:51 | x86 |
| Microsoft.crm.application.components.sdk.formcontrols.dll | 3.0.5300.1252 | 88,968 | 04-Aug-2006 | 03:49 | x86 |
| Microsoft.crm.application.components.strings.dll | 3.0.5300.1252 | 719,728 | 04-Aug-2006 | 03:55 | x86 |
| Microsoft.crm.application.components.ui.dll | 3.0.5300.1252 | 220,008 | 04-Aug-2006 | 03:56 | x86 |
| Microsoft.crm.application.pages.dll | 3.0.5300.1252 | 736,088 | 04-Aug-2006 | 03:51 | x86 |
| Print_dlg.aspx | Not Applicable | 8,816 | 03-Aug-2006 | 23:04 | Not Applicable |
Server components
|
| Appgrid.htc | Not Applicable | 11,817 | 03-Aug-2006 | 23:03 | Not Applicable |
| Customizations.xsd | Not Applicable | 54,259 | 03-Aug-2006 | 23:03 | Not Applicable |
| Global.js | Not Applicable | 19,448 | 03-Aug-2006 | 23:03 | Not Applicable |
| Manageattribute.aspx | Not Applicable | 12,756 | 03-Aug-2006 | 23:03 | Not Applicable |
| Manageattribute.js | Not Applicable | 15,568 | 03-Aug-2006 | 23:03 | Not Applicable |
| Microsoft.crm.application.components.application.dll | 3.0.5300.1252 | 686,968 | 04-Aug-2006 | 03:52 | x86 |
| Microsoft.crm.application.components.sdk.formcontrols.dll | 3.0.5300.1252 | 88,968 | 04-Aug-2006 | 03:50 | x86 |
| Microsoft.crm.application.components.strings.dll | 3.0.5300.1252 | 719,728 | 04-Aug-2006 | 03:55 | x86 |
| Microsoft.crm.application.components.ui.dll | 3.0.5300.1252 | 220,008 | 04-Aug-2006 | 03:56 | x86 |
| Microsoft.crm.application.pages.dll | 3.0.5300.1252 | 965,464 | 04-Aug-2006 | 03:53 | x86 |
| Microsoft.crm.metadataservice.dll | 3.0.5300.1252 | 158,544 | 04-Aug-2006 | 03:54 | x86 |
| Print_dlg.aspx | Not Applicable | 8,816 | 03-Aug-2006 | 23:03 | Not Applicable |
| Syscustutil.js | Not Applicable | 5,831 | 03-Aug-2006 | 23:03 | Not Applicable |
| Systemsettings.aspx | Not Applicable | 33,171 | 03-Aug-2006 | 23:03 | Not Applicable |
| Microsoft.crm.metadataservice.dll | 3.0.5300.1252 | 158,544 | 04-Aug-2006 | 03:54 | x86 |
Installation information
Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 client for Outlook or the server components of Microsoft Dynamics CRM 3.0.
Prerequisites
You must have the server components of Microsoft Dynamics CRM 3.0 installed to apply this hotfix.
Restart requirement
If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.
Removal information
To remove this hotfix from a computer that is running the Microsoft Dynamics CRM 3.0 client for Outlook or the server components of Microsoft Dynamics CRM 3.0, use
Add or Remove Programs in Control Panel.
System administrators can use the Spunist.exe utility to remove this hotfix from a computer that is running the Microsoft Dynamics CRM 3.0 client for Outlook or the server components of Microsoft Dynamics CRM 3.0.
The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB923613$\Spuninst folder.