The Sophos Anti-Virus scan engine displays a "Last Updated" status of "Unknown" in Sybari Antigen 8.0 for Microsoft Exchange (923429)

Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

You view the SCANNER UPDATE SETTINGS work panel in the Sybari Antigen 8.0 for Microsoft Exchange Sybari client program. When you do this, the Sophos Anti-Virus Scanner Information box displays a Last Updated status of Unknown.

CAUSE

This problem may occur if the following registry subkey has incorrect permissions assigned:

HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\SAVI\Default

RESOLUTION

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To resolve this problem, grant the Everyone group Full Control permissions to the SAVI\Default registry subkey. To do this, follow these steps:

Click Start, click Run, type regedit in the Open box, and then click OK.
Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\SAVI\Default
On the Edit menu, click Permissions.
In the Permissions for Default dialog box, click Everyone, click to select the Full Control check box in the Allow column, and then click OK.
Exit Registry Editor.