SYMPTOMS
Consider the following scenario:
- You install Microsoft Dynamics CRM 3.0 on Microsoft Windows Small Business Server 2003 Release 2 (R2) with Microsoft SQL Server 2005 Workgroup Edition.
- You view a report in Microsoft Dynamics CRM 3.0.
In this scenario, you receive the following error message:
Server Error in '/' Application.
System.Web.Services.Protocols.SoapException: The feature: "Report history snapshots" is not supported in this edition of Reporting Services.
Microsoft.ReportingServices.Diagnostics.Utilities.OperationNotSupportedException: The feature: "Report history snapshots" is not supported in this edition of Reporting Services. at Microsoft.ReportingServices.Diagnostics.Sku.ThrowIfFeatureNotEnabled(String instanceId, RestrictedFeatures feature) at Microsoft.ReportingServices.WebServer.ReportingService.ListReportHistory(String Report, ReportHistorySnapshot[]& ReportHistory) --- End of inner exception stack trace --- at Microsoft.ReportingServices.WebServer.ReportingService.ListReportHistory(String Report, ReportHistorySnapshot[]& ReportHistory)
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: The feature: "Report history snapshots" is not supported in this edition of Reporting Services. ---> Microsoft.ReportingServices.Diagnostics.Utilities.OperationNotSupportedException: The feature: "Report history snapshots" is not supported in this edition of Reporting Services. at Microsoft.ReportingServices.Diagnostics.Sku.ThrowIfFeatureNotEnabled(String instanceId, RestrictedFeatures feature) at Microsoft.ReportingServices.WebServer.ReportingService.ListReportHistory(String Report, ReportHistorySnapshot[]& ReportHistory) --- End of inner exception stack trace --- at Microsoft.ReportingServices.WebServer.ReportingService.ListReportHistory(String Report, ReportHistorySnapshot[]& ReportHistory)
Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Stack Trace:
[SoapException: System.Web.Services.Protocols.SoapException: The feature: "Report history snapshots" is not supported in this edition of Reporting Services. ---> Microsoft.ReportingServices.Diagnostics.Utilities.OperationNotSupportedException: The feature: "Report history snapshots" is not supported in this edition of Reporting Services.
at Microsoft.ReportingServices.Diagnostics.Sku.ThrowIfFeatureNotEnabled(String instanceId, RestrictedFeatures feature)
at Microsoft.ReportingServices.WebServer.ReportingService.ListReportHistory(String Report, ReportHistorySnapshot[]& ReportHistory)
--- End of inner exception stack trace ---
at Microsoft.ReportingServices.WebServer.ReportingService.ListReportHistory(String Report, ReportHistorySnapshot[]& ReportHistory)]
System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) +1496
System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) +218
Microsoft.Crm.ReportingServices.ReportingService.ListReportHistory(String Report) +48
Microsoft.Crm.Reports.ReportCache.GetSnapshots(String reportPath) +267
Microsoft.Crm.Reports.ReportCache.GetReportSnapshotProperties(String reportName) +194
Microsoft.Crm.Web.Reporting.SRSViewer.ConfigurePage() +440
Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e) +20
System.Web.UI.Control.PreRenderRecursiveInternal() +62
System.Web.UI.Page.ProcessRequestMain() +1499
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM 3.0 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time item in Control Panel.
Client
|
| Action.js | Not applicable | 26,323 | 26-Jul-2006 | 09:03 | Not applicable |
| Microsoft.crm.application.components.core.dll | 3.0.5300.1242 | 289,648 | 27-Jul-2006 | 04:03 | x86 |
| Microsoft.crm.dll | 3.0.5300.1242 | 375,600 | 27-Jul-2006 | 04:03 | x86 |
| Microsoft.crm.dll | 3.0.5300.1 | 375,576 | 17-Nov-2005 | 04:42 | x86 |
Server
|
| Action.js | Not applicable | 26,323 | 26-Jul-2006 | 09:02 | Not applicable |
| Microsoft.crm.application.components.core.dll | 3.0.5300.1242 | 285,552 | 27-Jul-2006 | 04:02 | x86 |
| Microsoft.crm.dll | 3.0.5300.1242 | 375,600 | 27-Jul-2006 | 04:03 | x86 |
| Microsoft.crm.dll | 3.0.5300.1 | 375,560 | 17-Nov-2005 | 04:39 | x86 |
Installation information
Install this hotfix on computers that are running Microsoft Dynamics CRM 3.0 client or Microsoft Dynamics CRM 3.0 server.
Prerequisites
You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.
Restart requirement
If you are prompted, restart the computer after you install the hotfix.
Removal information
To remove this hotfix from a computer that is running the Microsoft Dynamics CRM 3.0 client or the Microsoft Dynamics 3.0 server, use
Add or Remove Programs in Control Panel.
System administrators can use the Spunist.exe utility to remove this hotfix from a computer that is running the Microsoft Dynamics CRM 3.0 client or the Microsoft Dynamics 3.0 Server.
The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB$\Spuninst folder.