The name of a public folder appears as a question mark character when you view Diagnostic Logging event messages in Exchange Server 2003 (922622)

SYMPTOMS

You configure the Diagnostic Logging feature to monitor the Microsoft Exchange Server Information Store Public Folders service (MSExchangeIS\Public) in Microsoft Exchange Server 2003. When you view Diagnostic Logging event messages, the name of a public folder appears as a question mark character (?).

This problem occurs when you view the following event messages in Event Viewer:1034
The rule (1-7A42) with sequence number 100 is being ignored because it is disabled.
The public folder is ????? on database "First Storage Group\Public Folder Store (SERVER)".
For more information, click http://www.microsoft.com/contentredirect.asp. 1036
The rule (1-7A42) with sequence number 100 is being ignored because it is in an error state.
The public folder is ????? on database "First Storage Group\Public Folder Store (SERVER)".
For more information, click http://www.microsoft.com/contentredirect.asp. 1038
Triggering the rule (1-7A42) with sequence number 100.
The public folder is ????? on database "First Storage Group\Public Folder Store (SERVER)".
For more information, click http://www.microsoft.com/contentredirect.asp. 1041
The rule "1-7A42" with the sequence number 100 was disabled due to the error 1405 that was encountered while applying the rule. Subject of the message that caused this error is "Subject_Of_Error_Message"
Problem was found in the function "EcDoPublicFolderRules". The public folder is "?????" on database "First Storage Group\Public Folder Store (SERVER)".
For more information, click http://www.microsoft.com/contentredirect.asp.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must have Microsoft Exchange Server 2003 Service Pack 1 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File Name	Time	Date	Size	File Version
Mdbmsg.dll	01:40:27	05-Aug-2006	3,269,632	6.5.7234.10
Redir.asp	20:50:32	29-Jan-2006	3,304	0.0.0.0
Store.exe	02:17:25	05-Aug-2006	5,200,896	6.5.7234.10

MORE INFORMATION

For more information about a hotfix to resolve this problem on a computer that has Microsoft Exchange Server 2003 Service Pack 2 installed, click the following article number to view the article in the Microsoft Knowledge Base:

917256 A DBCS character may appear as a question mark in event messages in Exchange Server 2003

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages