An access violation occurs in the Msxml3.dll process when you try to exit Internet Explorer 6 on a Windows 2000-based computer (921985)
The information in this article applies to:
- Microsoft Internet Explorer 6.0, when used with:
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Datacenter Server
- Microsoft Windows 2000 Professional
- Microsoft Windows 2000 Server
SYMPTOMS
When you try to exit Microsoft Internet Explorer 6 on a Microsoft Windows 2000-based computer, Internet Explorer stops responding. Additionally, an access violation occurs in the Msxml3.dll process, and you receive an "Access Violation (0xC0000005 exception)" error message.
This problem occurs even though you have installed the hotfix that is described in the following Microsoft Knowledge Base article:
835183 An access violation occurs in Msxml3.dll when you try to quit Internet Explorer 6
CAUSE
This problem occurs after you view a Web site that includes XML elements in its HTML code.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
| Modification Type: | Major | Last Reviewed: | 7/5/2006 |
|---|
| Keywords: | kbBug kberrmsg kbExpertiseBeginner KB921985 kbAudEndUser |
|---|
|