The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
SYMPTOMS
When you use the Advanced Find feature to look up Quick Campaign items in Microsoft Dynamics CRM 3.0, you may receive the following error message:
Server Error
The root element is missing.
Additionally, you find the following error message in the Application log:
[XmlException: The root element is missing.]
System.Xml.XmlTextReader.Read() +876
Microsoft.Crm.Web.Controls.Lookup.LookupDataPage.RenderResults(String resultsXml) +112
Microsoft.Crm.Web.Controls.Lookup.LookupDataPage.RenderLookupData() +55
_ASP.lookupdata_aspx.__Render__control1(HtmlTextWriter __output, Control parameterContainer) +175
System.Web.UI.Control.RenderChildren(HtmlTextWriter writer) +27
System.Web.UI.Control.Render(HtmlTextWriter writer) +7
System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +243
System.Web.UI.Page.ProcessRequestMain() +1926
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM 3.0 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time item in Control Panel.
|
| Alllookups.xml | 18,686 | 13-Jul-2006 | 03:02 |
Installation information
Install this hotfix on computers that are running Microsoft Dynamics CRM 3.0 Client or Microsoft Dynamics CRM 3.0 Server.
Prerequisites
There are no prerequisites to apply this hotfix.
Restart requirement
If you are prompted, restart the computer after you install the hotfix.
Removal information
To remove this hotfix from a computer that is running Microsoft Windows 2000, Microsoft Windows XP, or Microsoft Windows Server 2003, use
Add or Remove Programs in Control Panel.
System administrators can use the Spunist.exe utility to remove this hotfix from a computer that is running Windows 2000, Windows XP, or Windows Server 2003.
The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB921890$\Spuninst folder.