The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
SYMPTOMS
When you promote an e-mail message in the Microsoft Dynamics CRM client for Microsoft Office Outlook, the Microsoft Dynamics CRM client for Outlook stops responding.
If you have turned on platform tracing, you also receive an error message in the trace log file that resembles the following error message:
[2006-03-16 16:25:36.837] Process:OUTLOOK |Thread:1600 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::GetTrackingDataFromSharedMemory File: c:\crmv3rtm\src\application\outlook\addin\emailhelper.cpp Line: 167
>hr = 0x80004005
[2006-03-16 16:25:37.478] Process:OUTLOOK |Thread:1600 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMAPIEventsListener::OnStoreNotify() received a notification of type 4 Function: CMAPIEventsListener::OnStoreNotify File: c:\crmv3rtm\src\application\outlook\addin\mapieventslistener.cpp Line: 384
[2006-03-16 16:25:37.618] Process:OUTLOOK |Thread:1600 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CInspectorWrapper::ItemClose File: c:\crmv3rtm\src\application\outlook\addin\inspectorwrapper.cpp Line: 273
>hr = 0x80004004
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time item in Control Panel.
|
| Crmaddin.dll | 3.0.5300.1281 | 1,179,432 | 01-Sep-2006 | 01:43 |
| Crmmsg.dll | 1.2.3297.123 | 16,088 | 26-May-2006 | 10:18 |
| Microsoft.crm.objectmodel.dll | 3.0.5300.1281 | 318,280 | 01-Sep-2006 | 16:39 |
| Mscrmcustom.dll | 3.0.5300.1276 | 171,824 | 28-Aug-2006 | 02:48 |
| Msvcr71.dll | 7.10.3052.4 | 355,032 | 26-May-2006 | 10:18 |
| Pkgutil.cmd | Not Applicable | 113 | 24-Aug-2006 | 13:09 |
| Pkgutil.exe | 1.2.3297.101 | 88,792 | 26-May-2006 | 10:18 |
| Syncqueue.dll | 3.0.5300.1281 | 386,856 | 01-Sep-2006 | 16:42 |
| Microsoft.crm.objectmodel.dll | 3.0.5300.1 | 318,232 | 17-Nov-2005 | 04:42 |
| Crmhotfix.cdf | Not Applicable | 2,391 | 01-Sep-2006 | 16:47 |
| Mscrmcustom.dll | 3.0.5300.1276 | 171,824 | 28-Aug-2006 | 02:48 |
Installation information
Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server.
Prerequisites
No prerequisites are required to apply this hotfix.
Restart requirement
If you are prompted, restart the computer after you install the hotfix.
Removal information
To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Windows 2000, use
Add or Remove Programs in Control Panel.
System administrators can use the Spunist.exe utility to remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Windows 2000.
The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB921653$\Spuninst folder.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832475
Description of the new features in the package installer for Windows software updates