Error message when you try to install a COM+-based Windows Installer application proxy on a computer that is running Windows XP: "Error 1928. Error registering COM+ application" (921493)


The information in this article applies to:

  • Microsoft Host Integration Server 2000
  • Microsoft Windows XP Professional
  • Microsoft COM+

SYMPTOMS

When you try to install a Microsoft COM+-based Microsoft Windows Installer application proxy on a computer that is running Microsoft Windows XP, the following messages may be logged in the Application log:

Message 1

Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11707
Description:
Product: ApplicationName (Application Proxy) -- Installation operation completed successfully.

For more information, see Help and Support Center at
http://support.microsoft.com.

Message 2

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11928
Description:
Product: ApplicationName (Application Proxy) -- Error 1928. Error registering COM+ Application. Contact your support
personnel for more information.

For more information, see Help and Support Center at
http://support.microsoft.com.
Note In these messages, ApplicationName represents the COM+ application name.

RESOLUTION

To resolve this problem, follow these steps for each COM+ application in which you experience this problem:
  1. Click Start, click Run, type control panel, and then click OK.
  2. Double-click Administrative Tools, and then double-click Component Services.
  3. Expand Component Services, expand Computers, expand My Computer, and then expand COM+ Applications.
  4. Right-click the application name that matches the application name in the Application log messages, and then click Delete.
  5. Reinstall the COM+-based Windows Installer application proxy on the computer that is running Windows XP.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about COM+, visit the following Microsoft Web site:

http://msdn.microsoft.com/library/default.asp?url=/library/en-us/dnanchor/html/complus_anchor.asp

Modification Type:MajorLast Reviewed:9/22/2006
Keywords:kbtshoot kbprb KB921493 kbAudDeveloper
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