Error message when you click the Commerce Server 2007 server name in the Commerce Server Staging (CSS) MMC snap-in: "Server ServerName is available, but the Site Server Content Deployment service is not running" (921490)


The information in this article applies to:

  • Microsoft Commerce Server 2007 Standard Edition
  • Microsoft Commerce Server 2007 Developer Edition
  • Microsoft Commerce Server 2007 Enterprise Edition

SYMPTOMS

In the Commerce Server Staging (CSS) Microsoft Management Console (MMC) snap-in, you may receive the following error message when you click the Microsoft Commerce Server 2007 server name:
Server ServerName is available, but the Site Server Content Deployment service is not running
Note ServerName represents the CSS server name.

Based on the error message, when you try to start the CSS service, you may receive the following error message:
The service was started successfully
However, you receive the same error message after you start the CSS service.

Note You find that all other functions of the Commerce Server Staging MMC snap-in are installed and function correctly.

CAUSE

This issue occurs because the TCP 507 port is restricted or blocked on the Commerce Server 2007 server. However, the TCP 507 port is required for the CSS service.

RESOLUTION

To resolve this issue, remove the restriction on TCP port 507. To do this, follow these steps:
  1. In Control Pane, open Network Connections.
  2. Double-click Local Area Connections.
  3. On the General tab, click Protocols, click Internet Protocol (TCP/IP), and then click Properties.
  4. Click Advanced, click the Options tab, click to select the TCP/IP filtering check box, and then click Properties.
  5. Verify that the Enable TCP/IP filtering (All adapters) check box is selected. and then enable the TCP 507 port.
  6. Click OK three times, click Close, and then click Yes to restart the Commerce Server 2007 server.
Note Only TCP ports are required for general Commerce Server Staging (CSS). UDP port restriction is not affected.

STATUS

This behavior is by design.
Modification Type:MajorLast Reviewed:7/26/2006
Keywords:kbprb kbtshoot KB921490 kbAudDeveloper kbAudITPRO
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