Error message when you run Common Gateway Interface programs on a computer that is running Internet Information Services 6.0: "HTTP 502.2 - Error in CGI application" (921484)


The information in this article applies to:

  • Microsoft Internet Information Services version 6.0

SYMPTOMS

When you run Common Gateway Interface (CGI) programs on a computer that is running Microsoft Internet Information Services (IIS) 6.0, you may receive the following error message:
HTTP 502.2 - Error in CGI application
Note You may receive this error message when the computer that running IIS 6.0 operates under heavy load conditions.

CAUSE

This problem occurs if initialization of the User32.dll file fails because of a particular race condition. This race condition occurs with the open process and the release process of a window station object.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To install this fix, your computer must be running Windows Server 2003 Service Pack 1 (SP1).

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Windows Server 2003, Itanium-based version
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Gdi32.dll5.2.3790.2730907,77621-Jun-200614:40IA-64SP1SP1QFE
Ntkrnlmp.exe5.2.3790.27306,503,42421-Jun-200614:40IA-64SP1SP1QFE
Win32k.sys5.2.3790.27305,554,17621-Jun-200614:40IA-64SP1SP1QFE
Wgdi32.dll5.2.3790.2730285,18421-Jun-200614:40x86SP1WOW
Windows Server 2003, x64-based version
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Gdi32.dll5.2.3790.2730610,30421-Jun-200614:14x64SP1SP1QFE
Ntkrnlmp.exe5.2.3790.27304,627,45621-Jun-200614:14x64SP1SP1QFE
Ntoskrnl.exe5.2.3790.27304,482,56021-Jun-200614:14x64SP1SP1QFE
Win32k.sys5.2.3790.27304,529,66421-Jun-200614:14x64SP1SP1QFE
Wgdi32.dll5.2.3790.2730285,18421-Jun-200614:14x86SP1WOW
Windows Server 2003, x86-based version
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Gdi32.dll5.2.3790.2730282,11221-Jun-200612:44x86SP1SP1QFE
Ntkrnlmp.exe5.2.3790.27302,458,62421-Jun-200610:41Not ApplicableSP1SP1QFE
Ntkrnlpa.exe5.2.3790.27302,270,72021-Jun-200610:20x86SP1SP1QFE
Ntkrpamp.exe5.2.3790.27302,311,16821-Jun-200610:20Not ApplicableSP1SP1QFE
Ntoskrnl.exe5.2.3790.27302,419,71221-Jun-200610:41x86SP1SP1QFE
Win32k.sys5.2.3790.27301,851,39221-Jun-200610:41x86SP1SP1QFE

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates , click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MajorLast Reviewed:8/14/2006
Keywords:kbWinServ2003preSP2fix kbfix kbBug kbQFE kbhotfixserver kbpubtypekc KB921484 kbAudITPRO kbAudEndUser
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