The Microsoft CRM Mobile Device Registration Service and the Microsoft CRM Mobile Integration Service do not start after you install Microsoft CRM Mobile (921388)


The information in this article applies to:

  • Microsoft CRM 3.0

SYMPTOMS

After you install Microsoft Dynamics CRM Mobile, the Microsoft CRM Mobile Device Registration Service and the Microsoft CRM Mobile Integration Service do not start. Or, these components start but then stop responding.

Additionally, the following event is logged in the Application log on the Microsoft Dynamics CRM server:
Event Type:	Error
Event Source:	MBSIntegrationService
Event Category:	(40)
Event ID:	4000
Date:		3/3/2006
Time:		10:03:56 AM
User:		N/A
Computer:	CRMSERVER
Description:
Exiting service abruptly. Details: Exception details : 
	Source : System.Web.Services
	Message : The request failed with HTTP status 502: Proxy Error ( The host was not found. ).
	Extra Info : Status Code : BadGatewayStatus Description : Proxy Error ( The host was not found. )
	Exception Contents : System.Net.WebException: The request failed with HTTP status 502: Proxy Error ( The host was not found. ).
   at Microsoft.BusinessSolutions.Mobility.Exceptions.MbsMoException.Throw(Exception exception)
   at Microsoft.BusinessSolutions.Mobility.Integration.JobProcessor.ExecuteJobs(Object o)

For more information, see Help and Support Center at http://support.microsoft.com.

CAUSE

This problem occurs because the Domain Name System (DNS) is not set up to enable Fully Qualified Domain Name (FQDN) resolution.

RESOLUTION

To resolve this problem, edit the following files by using the NetBIOS name of the Microsoft Dynamics CRM server:
  • MBSDeviceRegistrationService.exe.config
  • MBSIntegrationService.exe.config
  • CRMMobile.exe.config
Notes
  • By default, the MBSDeviceRegistrationService.exe.config file and the MBSIntegrationService.exe.config file are stored in the following location:

    C:\Program Files\Microsoft CRM\CRM Mobile\bin

  • By default, the CRMMobile.exe.config file is stored in the following location:

    C:\Program Files\Microsoft CRM\CRM Mobile\Configuration

To edit these files, follow these steps:
  1. Open the MBSDeviceRegistrationService.exe.config file in Notepad.
  2. Search for Machinename.Domain.com.

    Note Machinename is a placeholder for the NetBIOS name of the Microsoft Dynamics CRM server. Domain is a placeholder for the actual name of the domain.
  3. Replace Machinename.Domain.com with Machinename.
  4. Save the file.
  5. Restart the affected service.
  6. Repeat steps 2 through 5 for the MBSIntegrationService.exe.config file and for the CRMMobile.exe.config file.
Modification Type:MajorLast Reviewed:9/22/2006
Keywords:kberrmsg kbtshoot kbMBSMigrate kbprb KB921388 kbAudEndUser kbAudKnowledgeWorker
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