Error message when you try to install the Spanish language version of Windows Server 2003 on an AMD platform: "El programa de instalación no puede obtener acceso a los archivos necesarios para continuar" (921376)


The information in this article applies to:

  • Microsoft Windows Server 2003 SP1, when used with:
    • Microsoft Windows Server 2003, Standard Edition
    • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003 R2 Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003 R2 Enterprise Edition (32-Bit x86)

SYMPTOMS

Consider the following scenario. You try to install the Spanish language version of either Microsoft Windows Server 2003 Service Pack 1 (SP1) or Windows Server 2003 R2 on a computer that has an Advanced Micro Devices (AMD) processor. Additionally, you start the installation process from a Windows Server 2003 CD. In this scenario, you receive the following error message at the start of the graphical user interface (GUI) installation phase:
El programa de instalación no puede obtener acceso a los archivos necesarios para continuar. Puede ser debido a un error del CD o que éste ya no esté en la unidad

CAUSE

This problem occurs if the following conditions are true:
  • The Txtsetup.sif file contains an error.
  • The Admide.sys file is not correctly loaded. The Admide.sys file is used to access the CD drive on a computer that has an AMD processor.

WORKAROUND

To work around this problem, use one of the following methods.

Method 1

Perform an unattended installation.

Method 2

Start the installation process by using Remote Installation Services (RIS).

Method 3

Use any other method by which you do not have to access the CD drive during the installation process.

Method 4

  1. Use the utilities in the Windows Server 2003 Resource Kit to create a CD image.
  2. Open the Txtsetup.sif file, and then locate the following line:
    amdide = "Controlador de bus AMD IDE",files.admdide,amdide
  3. Replace this line with the following:
    amdide = "Controlador de bus AMD IDE",files.amdide,amdide

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:10/3/2006
Keywords:kberrmsg kbtshoot kbprb KB921376 kbAudITPRO
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