Windows Live Messenger does not start when you press the Windows Live Call Button on a LifeCam to make a video call (921326)

RESOLUTION

Look for installed products

1. Click Start, click Run, type appwiz.cpl, and then click OK.
2. Verify that Microsoft LifeCam and Windows Live Messenger are on the list of installed programs. If they are not on the list of installed programs, install them from the following locations:
   • Microsoft LifeCam - Microsoft LifeCam Webcam Software disc.
   • Windows Live Messenger - Visit the following Microsoft Web site, and then click Windows Live Messenger:

     http://ideas.live.com/

3. Close Add or Remove programs.

• Microsoft LifeCam - Microsoft LifeCam Webcam Software disc.
• Windows Live Messenger - Visit the following Microsoft Web site, and then click Windows Live Messenger:

  http://ideas.live.com/

Check the settings for the video camera

1. Open Windows Live Messenger, and then sign in.
2. If you cannot see the menu, click Show Menu.
3. On the Tools menu, click Audio and Video Setup.
4. In step 3 of the Audio and Video Setup Wizard, make sure that the LifeCam is selected.
5. Click Finish.