Error message when you sign in to play an online game of Age of Empires III: "Account login failed: [102] Invalid username or password" (921167)


The information in this article applies to:

  • Microsoft Age of Empires III
  • Microsoft Age of Empires III Expansion: The War Chiefs

SYMPTOMS

When you sign in to your Ensemble Studios Online account to play an online game of Microsoft Age of Empires III, you receive the following error message:
Account login failed: [102] Invalid username or password.

CAUSE

This behavior occurs if an incorrect account name or password is used.

RESOLUTION

To resolve this behavior, use the correct account name or password. Delete the text that you typed for the account name and password. Then, reenter the account name and password. Be aware that the password is case sensitive. If the CAPS LOCK key was pressed, you may type an incorrect password. For more information about what to do if you forget your account name or password, click the following article number to view the article in the Microsoft Knowledge Base:

911712 Age of Empires III: How to use Ensemble Studios Online to reset forgotten account names and passwords

Modification Type:MinorLast Reviewed:8/23/2006
Keywords:kberrmsg kbprb kbExpertiseBeginner kbtshoot KB921167 kbAudEndUser
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