Error message when you try to shut down Windows: "End Program-WMS Idle" (921113)

The information in this article applies to:

Microsoft Office Communicator 2005

SYMPTOMS

When you try to shut down Microsoft Windows, you receive the following error message:

End Program-WMS Idle

Ending Program. Please Wait

If you choose to end the program immediately, you will lose any unsaved data. To end the program now, click End Now

If you click End Now, Windows does not shut down. Additionally, the error message remains on the screen.

CAUSE

This problem occurs if Microsoft Office Communicator 2005 is running when you try to shut down Windows. Communicator 2005 opens a MAPI session that remains open when you try to shut down Windows.

RESOLUTION

How to obtain the hotfix

This issue is fixed in the Communicator 2005 Hotfix Package that is dated July 18, 2006. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

921348 Description of the Communicator 2005 hotfix package: July 18, 2006

WORKAROUND

To work around this problem, follow these steps:

Exit all programs that are running.
Right-click the Communicator 2005 icon in the notification area.
Click Exit.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Modification Type:	Major	Last Reviewed:	7/26/2006
Keywords:	kbExpertiseBeginner kbQFE kbbug kbfix kbpubtypekc KB921113 kbAudITPRO