The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
SYMPTOMS
Consider the following scenario in Microsoft Dynamics CRM 3.0:
- You have the "Send E-mail as Another User" permission.
- You use the "Send Direct E-mail" functionality to send an e-mail message to an account, to a contact, or to a lead.
- You select another user account from which to send the e-mail message. To do this, you click User or Queue to open the Look Up Records dialog box.
In this scenario, you find that no account other than your account appears in the
Look Up Records dialog box. Therefore, you cannot send an e-mail message from another user account.
This problem occurs only when you use the "Send Direct E-mail" functionality. You can still send an e-mail message from another user account if you double-click to open the account, the contact, or the lead form, you click
Send E-mail, and then you click the
From field.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem.
To resolve this problem immediately, contact Microsoft Business Solutions Technical Support to obtain the hotfix. You can log on to the Microsoft Business Solutions Support site and create a new support request. To do this, visit the following Microsoft Web site:
You can also contact Microsoft Business Solutions Technical Support by telephone at (888) 477-7877.
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Business Solutions Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time item in Control Panel.
|
| Appgrid.htc | Not Applicable | 11,817 | 14-Jul-2006 | 01:08 | Not Applicable |
| Crmmsg.dll | 1.2.3297.123 | 16,088 | 26-May-2006 | 10:18 | x86 |
| Customizations.xsd | Not Applicable | 53,786 | 19-Jul-2006 | 04:08 | Not Applicable |
| Manageattribute.aspx | Not Applicable | 12,756 | 14-Jul-2006 | 01:07 | Not Applicable |
| Manageattribute.js | Not Applicable | 15,568 | 19-Jul-2006 | 04:08 | Not Applicable |
| Microsoft.crm.application.components.application.dll | 3.0.5300.1234 | 686,968 | 20-Jul-2006 | 00:30 | x86 |
| Microsoft.crm.application.components.sdk.formcontrols.dll | 3.0.5300.1234 | 88,968 | 20-Jul-2006 | 00:25 | x86 |
| Microsoft.crm.application.components.strings.dll | 3.0.5300.1234 | 719,728 | 20-Jul-2006 | 00:26 | x86 |
| Microsoft.crm.application.components.ui.dll | 3.0.5300.1234 | 220,008 | 20-Jul-2006 | 00:29 | x86 |
| Microsoft.crm.application.pages.dll | 3.0.5300.1234 | 965,464 | 19-Jul-2006 | 09:28 | x86 |
| Microsoft.crm.metadataservice.dll | 3.0.5300.1234 | 158,544 | 20-Jul-2006 | 00:26 | x86 |
| Mscrmcustom.dll | 3.0.5300.1166 | 170,344 | 21-Jun-2006 | 04:36 | x86 |
| Print_dlg.aspx | Not Applicable | 8,816 | 14-Jul-2006 | 01:07 | Not Applicable |
| Syscustutil.js | Not Applicable | 5,831 | 14-Jul-2006 | 01:07 | Not Applicable |
| Systemsettings.aspx | Not Applicable | 33,171 | 19-Jul-2006 | 04:08 | Not Applicable |
| Microsoft.crm.metadataservice.dll | 3.0.5300.1234 | 158,544 | 20-Jul-2006 | 00:26 | x86 |
| Crmhotfix.cdf | Not Applicable | 5,797 | 20-Jul-2006 | 00:34 | Not Applicable |
| Mscrmcustom.dll | 3.0.5300.1166 | 170,344 | 21-Jun-2006 | 04:36 | x86 |
Installation information
Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server.
Prerequisites
You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.
Restart requirement
If you are prompted, restart the computer after you apply this hotfix.
Removal information
To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Windows 2000, use
Add or Remove Programs in Control Panel.
System administrators can use the Spunist.exe utility to remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Windows 2000.
The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB920815$\Spuninst folder.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832475
Description of the new features in the package installer for Windows software updates