SYMPTOMS
On a computer that is running Microsoft Exchange Server 2003, the Microsoft Exchange Information Store service (Store.exe) may use 100 percent of the CPU resources.
You experience this problem if the following conditions are true:
- A connector to a messaging system other than Exchange is configured in Exchange Server 2003.
- A user tries to obtain free/busy data from a calendar from the other messaging system.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
Because of file dependencies, you must have Exchange Server 2003 installed to apply this hotfix.
Restart requirement
You do not have to restart the computer after you apply this hotfix. However, all the following services together with their dependent services are automatically stopped and then restarted when you apply this hotfix:
- The Microsoft Exchange Information Store service
- The IIS Admin service
- The Microsoft Search service
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time item in Control Panel.
|
| Exosal.dll | 6.5.7651.33 | 70,144 | 28-Jun-2006 | 02:12 | x86 |
| Mdbmsg.dll | 6.5.7651.33 | 3,361,280 | 28-Jun-2006 | 01:27 | x86 |
| Store.exe | 6.5.7651.33 | 5,258,752 | 28-Jun-2006 | 02:15 | x86 |