E-mail messages that arrive in the journal mailbox do not have a journaling envelope in Exchange Server 2003 (920704)


The information in this article applies to:

  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition

SYMPTOMS

Consider the following scenario. You have a Microsoft Exchange Server 2003 environment that contains the following:
  • A mailbox server on one computer.
  • A journal mailbox that is configured on another computer.
  • The journal mailbox server is running when you start the mailbox server.
In this scenario, for a short time while the mailbox server starts, the e-mail messages that arrive in the journal mailbox do not have a journaling envelope. Instead, the e-mail messages are in the plain store journaling format.

CAUSE

This problem occurs if the following conditions are true:
  • Envelope journaled e-mail messages are still in the remote delivery queue on the mailbox server.
  • Envelope journaled e-mail messages are in the local delivery queue on the journal mailbox server when you restart the mailbox server.
When you restart the mailbox server, the envelope journaled e-mail messages are re-submitted from the remote delivery queue. Then, the e-mail messages are journaled again. Therefore, e-mail messages that appear in the journaling mailbox are copies of the envelope journaled e-mail messages. These copies do not have a journaling envelope.

WORKAROUND

To work around this problem, manually stop the Simple Mail Transfer Protocol (SMTP) service. Then, manually stop the IIS Admin Service service on the envelope journaling server. After you stop the two services, restart the mailbox server.

To do this, follow these steps:
  1. On the envelope journaling server, open Computer Management. To open Computer Management, right-click My Computer, and then click Manage.
  2. Expand Computer Management, expand Services and Applications, and then click Services.
  3. Right-click Simple Mail Transport Protocol (SMTP), and then click Stop.
  4. Right-click IIS Admin Service, and then click Stop.
  5. Restart the mailbox server.
  6. In Computer Management on the envelope journaling server, right-click IIS Admin Service, and then click Start.
  7. Right-click Simple Mail Transport Protocol (SMTP), and then click Start.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MajorLast Reviewed:7/11/2006
Keywords:kbprb kbBug KB920704 kbAudITPRO
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