A WSUS server does not synchronize when you try to update files (920658)


The information in this article applies to:

  • Microsoft Windows Server Update Services

SYMPTOMS

When you try to synchronize a Microsoft Windows Server Update Services (WSUS) server to update files, the server does not synchronize. Additionally, the following event is logged in the system event log:

Event ID : 364
Record Nr. : RecordNumber
Category : Unknown
Source : Windows Server Update Services
Type : Error
Generated : DateTime
Written : DateTime
Machine : ComputerName
Message : Content file download failed. Reason: Access is denied.

CAUSE

This behavior occurs if the users or groups with which the WSUS server synchronizes do not have permissions to the drive that is hosting the updates.

RESOLUTION

To resolve this behavior, make sure that the authenticated users, ASPNET, and the IIS_WPG groups have at least read permission to the drive on the WSUS server that is hosting the updates.
Modification Type:MajorLast Reviewed:6/14/2006
Keywords:kbtshoot kbprb KB920658 kbAudITPRO
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