You cannot download new updates from a server that is running Windows Server Update Services (920649)


The information in this article applies to:

  • Microsoft Windows Update
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Datacenter Edition
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows 2000 Server SP3
  • Microsoft Windows 2000 Advanced Server SP3
  • Microsoft Windows 2000 Professional SP3
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Media Center Edition 2002
  • Microsoft Windows XP Tablet PC Edition

SYMPTOMS

You cannot download new updates from the server that is running Microsoft Windows Server Update Services (WSUS) even though that server has successfully downloaded new updates from an update source.

The event log contains an error message that resembles the following:
Event Type: Warning
Source: WUSyncService
Event Category: None
Event ID: 107
Date: 4/2/2004
Time: 7:17:36 AM
User: N/A
Computer: <computername>
Description: Software Update Services failed to load some configuration information. Examples of configuration information include: proxy server configuration, content location, and client locales to support. Because not all configuration information was loaded successfully, the default settings will be used instead.
User Action: To confirm your configuration, go to the Software Update Services Admin Web site (http://<YourServerName>/SUSAdmin), and click the Set options link.
Additional Data: One or more errors occurred while loading the settings file 'C:\inetpub\wwwroot\autoupdate\dictionaries\settings.txt'. (Error 0x80070057: The parameter is incorrect.)

CAUSE

This problem occurs because WSUS jobs remain in the Background Intelligent Transfer Service (BITS) transfer queue.

RESOLUTION

To correct this problem, clear the queued jobs from the BITS transfer queue. To clear the queued jobs, follow these steps:
  1. In a new Notepad document, type or paste the following text:
    @echo off
Rem Batch file to clear the BITS queued jobs
Net stop bits
Ipconfig /flushdns
Ren "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr0.dat" 
qmgr0.dat.old
Ren "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr1.dat" 
qmgr1.dat.old
Net start bits
  2. Save the batch file as BITSReset.bat, and then exit Notepad.
  3. At a command prompt, type BITSReset.bat, and then press ENTER.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

REFERENCES

For more information about WSUS, visit the following Microsoft Web site:

http://technet2.microsoft.com/WindowsServer/en/Library/2e23c54b-62e3-4d06-aa68-a5960a55169d1033.mspx?mfr=true

Modification Type:MajorLast Reviewed:7/12/2006
Keywords:kbtshoot kbprb KB920649 kbAudITPRO
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